Ray Laethem Buick GMC - Service Center

Very good service had an oil change and replacement of brake Very happy with the service dept work that was completed, would trust my car to be worked on again, only mechanics where I do take my car currently Very happy with the service dept work that was completed, would trust my car to be worked on again, only mechanics where I do take my car currently More

Oil change and checking up. Had a good experience with service person Donnell. Donnell was knowledgable and very pleasant. Wait time normal for oil change. Waiting room clean Had a good experience with service person Donnell. Donnell was knowledgable and very pleasant. Wait time normal for oil change. Waiting room clean with TV. More

Engine oil leak repair The service advisors were very courteous and helpful (especially Mike)...a pleasant experience overall! I enjoyed the loaner that I was given - GMC A The service advisors were very courteous and helpful (especially Mike)...a pleasant experience overall! I enjoyed the loaner that I was given - GMC Acadia Denali More

Tire installation They didn't have the tires for my car in stock, I ordered them from the Tire Rack since the dealer is an approved authorized installer. They called me They didn't have the tires for my car in stock, I ordered them from the Tire Rack since the dealer is an approved authorized installer. They called me when the Tigers were in, we made an appointment, and the installation went flawlessly. The final price was actually less than what was quoted, including an all wheel alignment. Would recommend highly More

very good The only thing I don't like about your service are these annoying surveys. forcing me to reply in sentences pisses me off, please don't do this again The only thing I don't like about your service are these annoying surveys. forcing me to reply in sentences pisses me off, please don't do this again. More

Valve Replacement I was pleasantly surprised when Mike in Service told me that he was going to check to see if this problem was covered by my Warranty. Mike took car I was pleasantly surprised when Mike in Service told me that he was going to check to see if this problem was covered by my Warranty. Mike took care of everything (like he does at every service visit). Mike contacted me just a few hours later to tell me that my vehicle was ready for pickup and that there would be no charge! When I came to pick my vehicle up, I told Mike “Best Christmas Gift Ever”. More

See above I am always pleased with your Service Dept. I called ahead to ask if there was a long wait for service. Rose answered my call, assured me there was I am always pleased with your Service Dept. I called ahead to ask if there was a long wait for service. Rose answered my call, assured me there was little wait. When I arrived she promptly wrote up my order. Rose did an excellent job getting me n and out. I have been dealing with with Ray Laethem for over 35 years. Your Service Dept. keeps me coming back. I am aware that after the sale of a car, it is the Service Dept. that I have to rely on. I am never disappointed. More

It was fine. My advisor Donelle is the best! He kept me informed of the progress of the repair. He also made sure I had a loaner car since the repair,which was a My advisor Donelle is the best! He kept me informed of the progress of the repair. He also made sure I had a loaner car since the repair,which was a recall was done. I have been a customer for a long time and can’t imagine going to another dealership. More

Great For making the appointment about 30 minutes beforehand, it was a quick and pleasant experience. Rose was nice, patient and kept me in the loop. Overal For making the appointment about 30 minutes beforehand, it was a quick and pleasant experience. Rose was nice, patient and kept me in the loop. Overall my tire was fixed and service was excellent! More

Comparitive analysis of Ray Laethem service visits. Joyce in the service area was most professional and expedient in proving a cost analysis. Providing transportation to and from the dealership and clos Joyce in the service area was most professional and expedient in proving a cost analysis. Providing transportation to and from the dealership and closure to settling the account. Truly a valuable commodity to the dealership and should be valued as such. This service experience was far superior to a previous visit concerning a defective pair of rear hatch arms. The GM recall and replacement of them in November of 2015 and the failure to notify the consumer of a November 2016 GM dealer notification to recalibrate the computer settings created an out of pocket expense that should have not occurred to a life long GM owner for the last 49 years. This was definitely not caused by misuse by the consumer as outlined by other service personnel. More