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Ray Laethem Buick GMC - Service Center

Grosse Pointe-Detroit, MI

4.4
168 Reviews

168 Reviews of Ray Laethem Buick GMC - Service Center

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June 01, 2025

When I deal with the Service Center, I get excellent and professional service. The Advisors are always super helpful. The cashiers are courteous and kind. I've never had a bad experience. More

by BLYNMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnell Rawlings, who I've dealt with multiple times in the past. Unfortunately, I can't think of the names of the other Advisor or Cashiers. They're all excellent at their jobs. No bad experiences in all the years I've been going there.
May 31, 2025

Professional, courteous, efficient. ..knowledgeable ...I am truly satisfied with the service and timeliness at your location. More

by NICKSINACORI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik and Darell
May 31, 2025

THE BEST GMC DEALERSHIP IN DETROIT HANDS DOWN THERE SERVICE IS AWESOME 💝 LAWRENCE is GREAT #1 👌💯🤩😍 More

by Barbara Dean
Recommend Dealer
Yes
Employees Worked With
MIKE / LAWRENCE 💯💯
May 29, 2025

Work was done on time and service rep was very informative. A 15 word minimum is stupid! More

by JAMES.DUERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name.
May 29, 2025

The oil change was quick and easy. Dropped off my car and it was ready in an hour More

by christinalehman15
Recommend Dealer
Yes
May 29, 2025

I went in for am oil change, rep sold me on buying a new internal filter. When i returned home, found a black plastic piece on my seat. Apparently the mechanic broke the panel the surrounds the glove box w More

by SPAGOSTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
May 28, 2025

Clean, responsive, representative in service was knowledgeable, new what I wanted, offered a senior discount, waited for the vehicle, time was explained and delivered on time More

by DMARSH5633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
May 28, 2025

Young female cashier was fabulous – a big help, helping me find GM credits I didn’t know I had. More

by CLEVETHURBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
May 28, 2025

I had a 3:30pm appointment for an oil change It was 5:10 when I left. More

by MONTIECARLO
Recommend Dealer
No
May 28, 2025

The service rep was great to talk to. She explained what was to be done and how long it would take More

by MZ58CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marianne