Ray Laethem Buick GMC - Service Center

I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:0 appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service committment that Ray Laethem dealership provided. More

They let Porters do Mechanic’s work and then do not inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. More

Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go. More

oil change I came in for an oil change and ended up with two different filters that i did not want or need I was never told or never see I came in for an oil change and ended up with two different filters that i did not want or need I was never told or never seen the filters I only have 14,000 miles I feel so Hurt, Used, Sad because I trusted you so much. I have bought many cars from you Also I found out through my salesman that this oil change would have been free warranty which was also never mentioned to me when I came in I set the appointment up for Oil change and that is want I needed Now I feel I cannot trust and that is so sad because I never went anywhere else for my oil changes Thanks for listening More

They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases More

Very Thorough They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in sto They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock, More

Great help in identifying the problem. Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help. Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help. More

Oil change Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service. More

Excellent oil change and inspection. Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room. Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room. More

i always get Excellent Service We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly More