Ray Price Mt Pocono Ford

Overall, I great customer service experience. I have a 2007 Ford Explorer Sport Trac. For a while now, I've wanted to get step bars installed on the truck....I looked around online to compare pricing for 2007 Ford Explorer Sport Trac. For a while now, I've wanted to get step bars installed on the truck....I looked around online to compare pricing for the step bars and the installation, then I called the Service Department at Ray Price Ford in Mt. Pocono PA and they were able to match the pricing I found online at another dealership. The team members there whom I worked with (Charlie & Rich) were very friendly, professional, and knowledgable. Finally, when the day came to have my step bars installed on my 2007 Ford Explorer Sport Trac, all work was performed to my satisfaction, and was completed much faster than I had expected; plus, the price I paid was what I believe to be a fair price overall. THANK YOU Ray Ford of Mt. Pocono for an excellent customer service experience with your SERVICE DEPARTMENT!! I will contiue to bring my truck there for service. Keep up the good work. More

MY DAUGHTER BOUGHT HER CAR AND RAVED ABOUT HOW EASY AND FAST IT WAS DOING BUSINESS AT RAY PRICE. BOUGHT MY NEW SUZUKI AND WHAT AND EASY TIME IT WAS! LOVE MY CAR. LOVED THE SALESMAN WE HAD. HE TREATED MY D FAST IT WAS DOING BUSINESS AT RAY PRICE. BOUGHT MY NEW SUZUKI AND WHAT AND EASY TIME IT WAS! LOVE MY CAR. LOVED THE SALESMAN WE HAD. HE TREATED MY DAUGHTER AND I WITH SUCH KINDNESS. I WOULD NOT ONLY REFER FRIENDS THERE, I WILL BE GOING THERE AGAIN MYSELF! THANK YOU DAVE FOR PUTTING ME IN THE PERFECT CAR. THEY SHOULD CHANGE THE DEALERSHIP NAME FROM RAY PRICE TO PERFECT PRICE. More

Although I generally do not like the car buying experience, this dealership made it as easy as possible. I walked in early afternoon on a Friday and within a couple hours I drove out in my new f-15 experience, this dealership made it as easy as possible. I walked in early afternoon on a Friday and within a couple hours I drove out in my new f-150. Great experience! More

Very unprofessional. Purchased pick-up less than a year ago and have had multiple issues. Service department was incompetent. Had engine seize in first month due to bad throttle body, side mirrors pivot ago and have had multiple issues. Service department was incompetent. Had engine seize in first month due to bad throttle body, side mirrors pivot whenever doors are closed on truck, only replaced rear brakes when advertising new brakes around entire vehicle (told recently the front brakes fail inspection after 18k miles and that front brakes were not replaced prior to purchase since they "still had 1/2 thread and they didn't think it mattered"), and service department has forgotten to complete requested services upon visits (forgot to perform oil change on one visit). Vehicle purchased was not in advertised condition. What seemed like an excellent deal on one of Ford's premier trucks has been nothing but a headache due to misrepresentation of a product. They have ignored complaints and refused to work with me. I would highly recommend avoiding this dealership. I could train a pack of monkeys to be more competent and provide better customer support than this sales and service team at this dealership. More

I would like to mention how deeply disappointed I was I would like to mention how deeply disappointed I was with this dealership. I had been interested in the Jeep on their lot. I spoke several times I would like to mention how deeply disappointed I was with this dealership. I had been interested in the Jeep on their lot. I spoke several times with a Salesman name John and told him of my interest. I live about 2 hours away in Philadelphia and made arrangements to take a half day off of work to look at the Jeep; and had my father take the day off too to drive me up in case I purchased the Jeep. Prior to making the drive I was told the Jeep was in good condition. When I arrived at the dealership it became apparent that that was far from the case. The windshield had a large crack in it that would never pass inspection, the passenger side mirror was cracked, the mileage was listed as 102,000 but was really over 105,000, the interior was dirty, and on top of all that the Jeep had not been started in some time and needed to have the cam sensor replaced which essentially meant that I was completely unable to test drive the vehicle. This is completely unacceptable from such a large volume dealership. I must say that I would never consider purchasing any vehicle from your lot and that I would not recommend your dealership to anyone else. COMPLETE WASTE OF TIME More