Ray Skillman Southside Hyundai

In November we took our car in for new tires the day before having to leave for a conference in St Louis. As soon as they were done, I headed out of the parking lot and noticed my low tire light was on before having to leave for a conference in St Louis. As soon as they were done, I headed out of the parking lot and noticed my low tire light was on. I went back and they stated there was not enough air, so they aired the tire back up. The next day as I got in the car to head to my conference, I noticed the low tire light was on again. I drove to the service department and explained the situation. They sent me to the waiting room. After sitting there for 1 1/2 hours and now late for my conference, I noticed my car was parked in the parking lot. I went to the service desk to inquire and they informed me that they have been busy and yes the car was finished. I asked them what they did and they stated they just aired up the tire. I tried to explain to them that the problem was more than this, but they assured me it was not and sent me on my way. As I was driving to St. Louis, about 1 1/2 hours or so into my trip, I checked my tire reading and I had lost 17lbs of air. I stopped and aired the tire and was able to make it to my destination. I chose to valet park the car and pay additional fees for fear of what would happen. In the meantime, my wife called and spoke with the service manager Tim. He told us to bring the car in as soon as I returned, apologized and also said to call him with any issue. During my trip, I tried to call him as the tire had went completely flat and I wanted to be sure there would be no mechanical issues with the rim since it had set with a flat tire all week. He never returned my call. I had valet air the tire and made the trip back home with stopping and adding air. When we took the car it, we were told that a valve was not sealed and that the tech did not do a proper job by putting the tire in a dunk tank to check it before sending us away with the car. The service manager told us that he was going to speak with the owners about a fair resolution to our issue and wanted to repair the damaged relationship. Two and a half months went by and we received no phone calls. We tried calling and left messages that were not returned. In mid January, we called and asked for his manager. He did call back, checked into the situation and then offered us a choice of $66.00 as as reimbursement for labor or a free oil change. Mind you, we are not out for a big payout, but just asked that they be fair. With the safety issue, the lack of communication or caring, we did not think that this was fair, so we asked to speak with his manager. It has now been over 2 weeks and two voice mails later and Ashley has not bothered to return our phone call. Apparently customer caring and repairing of relationships is not something that this dealership care about. We are soon to be in the market for another vehicle and we did purchase a 2021 Genesis from them, but I do not recommend being involved with this dealership as apparently if they put you in a situation that compromises your safety and jeopardizes a customer relationship, they do not care enough to resolve the issues. More

This experience was so easy I didn’t feel pressure at all. Marcus and Matt behnke were so attentive to our needs. Great conversation all. Marcus and Matt behnke were so attentive to our needs. Great conversation More

Incredibly hard to work with. Will lie to you as they work under the principle of “what they don’t know won’t hurt them.” Hopefully the car you buy has no problems because you do Will lie to you as they work under the principle of “what they don’t know won’t hurt them.” Hopefully the car you buy has no problems because you do not want to have to deal with these guys after they’ve already made their sale. More

I couldn’t believe that the car buying experience could be so easy and customer friendly! Darla was awesome! be so easy and customer friendly! Darla was awesome! More

I was very impressed with the members who help me and Brad Showers was such a great help. Brad Showers was such a great help. More

Quintin and Kenny were fantastic to work with! They were patient and kind to my husband and I as we test drove many models and asked numerous questions. We didn’t feel pressured or rushed and they They were patient and kind to my husband and I as we test drove many models and asked numerous questions. We didn’t feel pressured or rushed and they made the process a fantastic experience. We went to other dealerships to try other models (first time purchasing a SUV), but came back to this one due to their quality and variety of cars and approachable team! Quintin and Kenny picked right back up with assisting us when we returned and assisted us well into the evening. The finance representative was awesome too! He offered us a variety of options to find what would work for our budget and needs. Highly recommend checking out this dealership!! More

I am very pleased with the insurance agent at Ray Skillman whom helped me find the best coverage needed. Thanks again for all the help Skillman whom helped me find the best coverage needed. Thanks again for all the help More

Awesome sales finance and service. Bought a Hyundai Santa Crus from them. 100% in every way. Bought a Hyundai Santa Crus from them. 100% in every way. More

Friendly knowledgeable service. Have been buying cars from Ray Skillman Southside for over 20 years. Always seeks to satisfy the customer. Have been buying cars from Ray Skillman Southside for over 20 years. Always seeks to satisfy the customer. More

Great dealership. I have bought a car from them two times now. Good experience both times. Brad was really helpful and friendly. I have bought a car from them two times now. Good experience both times. Brad was really helpful and friendly. More