Red Hoagland Hyundai

We were pleasantly surprised with our sales person. Jacob aka Jake, was not pushy. He was actually very knowledgeable. I ended up purchasing the 2024 Santa Fe because of him. We looked at six other Jacob aka Jake, was not pushy. He was actually very knowledgeable. I ended up purchasing the 2024 Santa Fe because of him. We looked at six other SUVs and did a lot of shopping online before returning to Red Hoagland Hyundai for the final test drive. It came down to two vehicles. Jake road with us during the last test drive because we asked him to come along. His honesty was refreshing. He asked all the right questions and walked us through the process of deciding what type of vehicle I needed at this point in my life. Smart! Our only disappointment was during the contract signing. We learned that the Hyundai 100 mile bumper to bumper warranty has three different levels of service. The dealership offers the lowest service warranty (which is free when you buy a car)but that warranty doesn’t cover EVERYTHING. So we ended up spending another $4000 for the Premium warranty and the prepaid Service warranty. I have to say that these should be explained up front to your customers so there is no surprises. My husband almost got up and walked out! I appeased him by not choosing ALL the extras offered and just buying what I knew I would need. All in all, we are mostly satisfied with our experience and would go back to this dealership because of the way they treated us and their employees. More

The showroom was clean and setup for efficient operations the salesman was well informed knowledgeable, courteous ,and friendly. the salesman was well informed knowledgeable, courteous ,and friendly. More

They were well-organized to prepare the vehicle and the paperwork so we could drive home with our newer vehicle. paperwork so we could drive home with our newer vehicle. More

Service was good. Waighting area was nice. Time for weighting a bit to long.. Everyone was friendly. Waighting area was nice. Time for weighting a bit to long.. Everyone was friendly. More

I think that 2 hours for just a oil change is to much time for a customer. time for a customer. More

I didn’t have an appointment, but still they took my car without any problems. And the waiting time wasn’t too long. without any problems. And the waiting time wasn’t too long. More

Always set up efficiently and timely. Answer all questions and keep me appraised of any issues and do not push upsales etc. nice folks Answer all questions and keep me appraised of any issues and do not push upsales etc. nice folks More

Went for four recalls on a Hyundai Tucson 2014, they did 3 of the 4 and didn't wait too long. Amicable employees 3 of the 4 and didn't wait too long. Amicable employees More

The people are nice. However the hours available are not convenient for working people. I’ve never owned a car that the service department wasn’t opened on Saturday. However the hours available are not convenient for working people. I’ve never owned a car that the service department wasn’t opened on Saturday. You can easily rotate your personal to where they aren’t working 7 days a week. If other dealership can do it surely you can. Even if it’s just strictly oil changed, that would be so helpful. More