I made my inquiry via the internet and wasn't really sure what I wanted. Krissi made contact with me and I explained that I may have contacted them too early and I wasn't sure what I wanted to do. I explained why I was looking for another vehicle and it was a difficult situation and I was stressed. Krissi told me not to worry she understood exactly what I was going through, turns out she went through a similar situation when she was a senior in high school. It was her job to help me to relieve me of the stress. And that is exactly what she did. She listened to what I was saying and figured out what I needed before I know what I needed and wanted. She made the deal on the price made arrangements for us to meet with Alex and Alex closed the deal for us. He took us for a test drive and show us all of the features of the vehicle. We came back he completed the paperwork prepared everything for the finance manager and it was smooth sailing. I absolutely hate the process of purchasing a new vehicle, but I must say the three of them made it easy and took the pressure off me.