Red Hoagland Hyundai

On a positive note: We were on a 3,500 road trip with our 2022 Tucson and we had an unfortunate issue with our transmission in Savannah, GA. The transmission replacement went well, vehicle was transport our 2022 Tucson and we had an unfortunate issue with our transmission in Savannah, GA. The transmission replacement went well, vehicle was transported back to Red Hoagland. No issues. There were some discrepancies with replacement vehicle reimbursement, but, Red Hoagland was instrumental in ultimately resolving the issue.. More

My name is Freddy Martinez. I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursda I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursday 10/6/23 to take my wife to the doctor for 1st surgery follow up appointment. Saw oil on carport floor. Called Red Hoagland Service Winterhaven. Was told by service agent to call roadside assistance to tow it to them. Roadside assistance said they were under hurricane restriction of 10 miles and couldn't do it. Called Red Hoagland Service Winterhaven back. The same agent said that her manager told her to have us call roadside assistance again and speak to another person or to get our own private tower and if it was determined that it was their fault we could put in for reimbursement of the towing charge. I asked to speak with manager and was told he was busy but he would call me back when he was free. I never got a call back. Finally got roadside assistance to tow it to the service department at Red Hoagland at 3:30. Received call from Red Hoagland Service at 9:45 am on 10/7/22 that the car was being looked at. Got call at 3: 30 pm that it was just spilled oil in the car engine area and car was ok for pickup. I had no way to get it then so I had to wait until Monday 10/10/22. I went in am and the car was the same with oil all over. I have pictures and video by the way. I refused to take the car like that. Advised I would not take until they cleaned out all the oil. I picked up the car in afternoon and drove it the 28 miles distance home. Now the car smells like burning oil. My lease is over in February 2023. I will not be doing business with this location again. So sad that work ethic and customer service do not exist at this location any more. More

Great service I would give them 100 stars. Jean is a great service advisor and everyone was great. Jean is a great service advisor and everyone was great. More

Red Hoagland Hyundai is an amazing dealership! My husband and I wanted a specific Hyundai and could not located it local, so resorted to internet sales. Using Cars.com, I was able to locate the My husband and I wanted a specific Hyundai and could not located it local, so resorted to internet sales. Using Cars.com, I was able to locate the exact vehicle I wanted online at Red Hoagland and put in a request for availability. I received an email almost immediately from Dana Cameron Internet Sales Associate and she was amazing and timely responded to all of my questions. Tom Worcester, later that evening, assisted us with a deposit and our car was placed on hold for us, pending a test drive today. Collin Porter Jr, Certified Sales Consultant took over this morning and assisted us with the pre-sale process via text, since we lived two hours away. Once we arrived at the dealership, Collin was there to greet us, gave us a thorough tour of the vehicle and guided us thru the remaining process. Bill Whitcomb, F&I, Manager helped secure financing and walked us thru the final process. What an amazing team, completely professional, non pressure and exceptional customer service !! Can’t say enough wonderful things regarding today’s experience at Red Hyundai and we’re happily driving our new Hyundai home !!! More

Extra charges added to my total without my understanding the that all were my respinsibity the that all were my respinsibity More

Think TWICE BEFORE buying here! You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it w You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it was that anything less than 5 stars would cause them trouble with Genesis USA. The real reason I canceled my Porsche order was for the Concierge Service where they BRING YOU a loaner Genesis and take yours in for service for you. Nice! That was the entire thing that tipped me towards a Genesis. I even confirmed at that time that they would have loaner vehicles (been bit by loaners before) and they assured me they had dedicated loaners for this program. When it came time for my first service they said they couldn’t offer Concierge Service because they had no loaners at all. My guess is that any that they had they sold off because it’s a pandemic and they can make more money! And dealers wonder why nobody likes the dealer experience! Why worry about making good on promises to existing customers when you can profit from new customers! I assume that’s the logic. But why not offer me a rental car and just come drop it off? Other dealers have done that. But no. No loaner. No rental. No pickup service. No drop off service. None of the stuff I was promised at all. I only have 1 car so that means I have to figure out how to get there, then to a rental car place, pay for a rental, and then do that in reverse when my car is done. All when I paid for Concierge Service already. I asked to speak to the Service Manager and got his voice mail. Left him a message even though he never said his name on the voicemail. A week later and no returned call I left a 1 star review for them. About 30 minutes later they called me. Of course, they FIRST replied to the review. Shows their priorities here. Cover ourselves before we go help the customer. Lovely. Service Manager Brian claims he never got my message and blamed it on a new phone system. Right. Okay. Great system. He also said he doesn’t control loaner vehicles or have any control over ordering them and didn’t know when knew loaners would arrive. Said it wasn’t his job. What? Wouldn’t loaner cars for the service program absolutely be part of the job of a Service Manager? Or shouldn’t he at least be informed of those things? I asked why he called if he couldn’t help me. He told me the dealer Manager, Justin, told him to. Hmm. Why didn’t Justin call me? I’m not important enough to talk to the dealer Manager? I asked him to have Justin call me, and so far he has NOT called me back. Doubt he will. Maybe another phone system glitch? When this first happened I also opened a support ticket with Genesis USA who assured me the dealer is NOT allowed to pull this stuff. They assured me they would follow up with the dealer directly and make sure this doesn’t happen again. But a week later and Brian at the dealer has no knowledge of this case being opened. So did Genesis USA not doing anything at all in a full week’s time? Trying to get a follow up from Genesis USA isn’t easy either as they keep telling me, more or less, that they’ll handle it and they don’t need to update me at all. Lovely. Not like that will stop me. I wouldn’t buy from Red Hoagland ever again at this point and don’t see myself buying another Genesis again either. The biggest issue here is that Genesis wants to be a luxury brand like Porsche and Mercedes but they’re doing it out of Hyundai dealers that have no clue how to offer a luxury experience. It’s like going to a shady pawn shop to buy a high end Tiffany diamond ring, and it shows. This is why they create the Concierge Service program and it’s great in theory but shows how easily it falls apart when you have a dealer that decides to sell off their loaners cars. More

First, let me say that I absolutely hate shopping for cars. At most dealerships it is haggling and back-and-forth to reach an agreement that takes forever and drives me crazy. It was NOT that way at Re cars. At most dealerships it is haggling and back-and-forth to reach an agreement that takes forever and drives me crazy. It was NOT that way at Red Hoagland. I attribute the majority of our very positive experience to our salesperson, Jimmy Hobbs. He is relaxed, friendly, helpful, and above all very knowledgeable. We purchased a new Hyundai Santa Fe Limited. The technology in this car is amazing, and it is fairly detailed. Jimmy had mastered everything. I think he is the only salesman anywhere at any time that we have purchased a car who knew exactly how every feature worked. When it was time to buy, there were no changes in price, no "oh but we didn't mean this or that," the deal was exactly what it was represented to be from the start. Additionally, Bill, the finance guru who also went over warranties we could purchase was very helpful, explained things thoroughly, and put no pressure on us to purchase. He knew exactly what he was doing and was probably the best finance person we have every worked with when buying a car. Justin Hoagland also came our to greet us and spent time talking with us. All of the employees from Dana who responded to initial inquiry to Jimmy to Bill to Justin were honest, up-front, and customer oriented. It was a professional, class-act experience from start to finish, and, in the end, I really didn't hate the fact that it took most of the day. Why? Because they knew what they were doing, and they were busy selling 16 cars that day. Nissan and Honda are right beside them, so those numbers alone say something about the type of atmosphere, people, and deals to be found at Red Hoagland. We will be back. If you are in the market for a car, it would be a mistake not to check them out. More

We purchased a new 2021 Hy SF Hybrid on 8/17/2021. Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have been unable to determine the cause of the problem. After the 3rd visit their advice to us was to file a claim under the Lemon Law. We are seriously concerned that we are driving a car with a safety issue. We are extremely disappointed that this is the best the dealership can do for us. More

My 2018 Hyundai has a trunk lock recall. I called Red Hoagland Hyundai and gave them the information on my car. I had an appointment on Thursday of that week at 1:30. I asked how long will t I called Red Hoagland Hyundai and gave them the information on my car. I had an appointment on Thursday of that week at 1:30. I asked how long will this take? I was told about an hour or less. I brought my car in and waited. After about an hour, I was told that my car was ready. When I got my car, I was shocked to find out that my lock was not fixed. I was told that this was only an inspection and that I would have to return at a later date to have my lock repaired, WTH. When I asked when will that be, I was told that there's a back log and they are unable to give me a date. I was infuriated. When I arrived home, I called Lakeland Auto Mall, I was told to bring my car in at 7:30 the following day. I got up early and brought my car in. My car was fixed within an hour. I am writing this review to warn others to stay away from Red Hoagland Hyundai. Christopher Sawney More