Red Hoagland Hyundai - Service Center

Difficult getting the service department. When you call the dealership you are immediately greeted by music with no message. Customer service is severely lacking. the dealership you are immediately greeted by music with no message. Customer service is severely lacking. More

Happy Consumer This dealership is the best and exceeds in every way to make sure the customer is happy. The service department is 100% in delivering exceptional ser This dealership is the best and exceeds in every way to make sure the customer is happy. The service department is 100% in delivering exceptional service every time you need to do maintenance on your vehicle. More

not a place I will return This was my third visit to this dealer service department, On my first visit i was pleased and the service was fast and the young lady was very nice This was my third visit to this dealer service department, On my first visit i was pleased and the service was fast and the young lady was very nice taking care of me, my second visit i arrived early after i dropped my wife off at work. I was told that everyone went to lunch and i should go out to lunch or shopping and come back after 1pm. I told Brian that i wasn't happy about leaving and having to return and he said that he was very sorry, so I decided to come back for another oil change and I needed a new rear wiper. I was waiting for over and hour and I asked Brian what was taking so long with my car, He went to check and could not find my car, he came back and asked what kind of car and what color it was . I told him and i asked where my car was, he found it and said that the RO number was not placed on the work order so whoever took my car in back just left it there with the work order on the seat. Brain took care of the bill and I didn't have to pay anything for my visit but I did not go there to get something for nothing . More

After the purchase I bought a brand new Elantra. They were very helpful in getting my financing and the deal was decent. When I took delivery of the vehicle I did not r I bought a brand new Elantra. They were very helpful in getting my financing and the deal was decent. When I took delivery of the vehicle I did not receive any floor mats. I thought that was strange. I have never bought a new car and not received floor mats. I received the first oil change at no cost for purchasing the car, however, they are not open on Saturday and I work Monday through Friday. I just have never known a service department that was not open on Saturday. Now I have to pay someone else to change my oil. More

complete disappointment It is hard for me to write this, but after many disappointments with this establishment over all, I had to put my opinion out there. about 3 years ag It is hard for me to write this, but after many disappointments with this establishment over all, I had to put my opinion out there. about 3 years ago when I was looking to buy a Hyundai, I visited this dealer twice, both times I was either attended to by a sales person that didn't seem interested in selling or one that told me that I should go somewhere else, and guess what I did, I ended up buying my Hyundai from Orlando Hyundai. Then I have taken the car 3 times for service at this dealer, and the service every time has been subpar! but this last time was the icing on the cake I took my car in with a rattling noise coming from the engine, mind you I had had a mechanic looked at it and told me the problem was the alternator, however, he recommended I took it to the dealer because it might still be under warranty. I dropped off my car at the dealer and couple hours later they called me and told me something different was the problem (I never mentioned to the tech what I knew) and that the car needed to stay until the next day, I agreed. Next day came around and got another call telling me they got the part, however, the noise was not completely gone, that It might be something else, now my cost for the visit had just more than double! it just seems to me that the service dept was using a process of elimination replacing parts until they got rid of the problem, I decided to pick up my vehicle and I can assure you I was left with no desire to bring my car back to this establishment, and will not recommend to anyone going there to either buy or get service More

service center I took my 09 Hyundai in to be serviced the service was great. the work was done in a timely fashion and price was reasonable. I took my 09 Hyundai in to be serviced the service was great. the work was done in a timely fashion and price was reasonable. More

I purchased a 2013 Genesis Coup 3.8 Grand Touring back in February. They really push that they have excellent customer service but I see that that only applies as long as there are no problems. My Genesis ha February. They really push that they have excellent customer service but I see that that only applies as long as there are no problems. My Genesis had an a/c problem which I noticed by chance several months after buying the car. The a/c on the passenger vents stop blowing cold air after a short drive time. Driver side works properly but passenger side doesn't. I brought it in first time and was told it was fixed. Immediately noticed the problem hadn't been fixed at all. Brought it back A second time on Aug 08, 2012 and they returned the car with the same problem. On the third visit I believe that they changed out the entire A/C unit all to no avail. I spoke with the service writer several times and was told that they are waiting for a service tech from Hyundai to come and look at the car. Service writer said they didn't have a similar car on the lot to check to see if it did the same thing. I asked him why he can't check with another customer that purchased a Genesis to see if they have a similar problem, but realized they wouldn't want to enlighten a customer to a problem if they hadn't noticed it themselves! After an 11 week wait the Hyundai Tech looked at the car but apparently made no attempt to fix it. It certainly feel like i am getting the run around. I am very unhappy with the service at Red Hoagland. I started the lemon law arbitration process and filed with the BB Auto Arbitration Program. Short time later I traded the car in for a 2013 370Z. I have to tell you if you buy a Hyundai and try to sell or trade in in you lose a ton of money! They don't hold their value! In my opinion Red Hoagland Hyundai is like every other dealer, customer service as long as there are no problems. They sold me a defective car and should have bought it back from me. More

A very bad experience with this dealer - they are not trustworthy and treat their customers very very badly. The worst comapny i have ever had the displeasure to deal with in my entire life trustworthy and treat their customers very very badly. The worst comapny i have ever had the displeasure to deal with in my entire life More