Red McCombs Ford

Not a good experience working with Frank DeLeon. I dropped my truck off for some front bearings and a recall. This service was going through my warranty. I never received a call for the first first I dropped my truck off for some front bearings and a recall. This service was going through my warranty. I never received a call for the first first week of my truck sitting at dealership . I made a call to frank and only got excuses. One of the excuses was they havnt returned my call. The second week my truck having to sit at dealership again no phone call from frank. I called frank and again same kind of excuses this time he said they put him on hold. The third week of my truck sitting at dealership I called frank and again he sounded lost and I was told by him he was going to try to get with my warranty. I called the number that was provided by frank on a Saturday which he finally answered but right away he goes and tells me this is his personal number I needed to get with someone else. Yes I did get upset with frank because my truck has been sitting there for three weeks with no communication. I was told by frank not to call him any more and was hung up on . Still no answer about my truck. What's puzzling after the three weeks sitting there not even my recall was worked on. This is not a good look on red mccombs ford. I would not recommend there service to anyone More

I bought a preowned Ford Focus three years ago. Terry Cowart was my sales representative and the experiences was exceptional. Three years later I just bought a 2020 Ford Fusion and once again Terry Terry Cowart was my sales representative and the experiences was exceptional. Three years later I just bought a 2020 Ford Fusion and once again Terry was magnficent. A genuinely sincere individual, Terry made sure the car was ready for delivery and wouldn't release it until it met his exacting standards. In this instance it went back to detailing until it was done correctly. Never pushy and as accommodating as he can be, doing business with Terry is a thoroughly enjoyable experience. More

I am extremely disappointed with my experience at Red McCombs Ford. When I purchased my Ford F-250, I was promised that the windshield would be replaced and the damaged leather interior would be repaire McCombs Ford. When I purchased my Ford F-250, I was promised that the windshield would be replaced and the damaged leather interior would be repaired. Despite multiple follow-ups over the course of a month, neither issue was addressed. Shortly after, a month to be exact the fuel pump failed, sending metal shavings throughout the fuel system. This resulted in approximately $14,000 in repairs. Now, just a year later, the transmission needs to be replaced at a cost of around $11,000. The original windshield issue still has not been resolved. During this process, I had an altercation with a service advisor, and my warranty claim was not handled properly. As a result, the warranty company is now refusing to cover the transmission repair. I have also received misleading emails from employees and have sent a formal complaint to upper management without any response. More

We recently purchased a used F150 for Red McCombs. This is our second purchase from them and have been completely satisfied both times. TC got a a great deal on the truck we wanted. This is our second purchase from them and have been completely satisfied both times. TC got a a great deal on the truck we wanted. More

I purchased a 2022 Kia Telluride from McCombs Ford West, and within 24 hours the check engine light came on and the car began shaking. That was back in March—and I’ve been dealing with problems ever since. and within 24 hours the check engine light came on and the car began shaking. That was back in March—and I’ve been dealing with problems ever since. The so-called “extended warranty” is nothing short of a nightmare. You’ll end up paying more in rental car fees than the cost of the warranty itself. Their warranty claim process drags on for weeks, leaving your car sitting at the service center while you’re stuck paying out of pocket for transportation. I’ve had to take this vehicle in four separate times for service. To avoid piling on more rental fees, I eventually paid the invoice out of pocket—even though the warranty should have covered it. This dealership prioritizes their bottom line over their customers’ well-being. If you’re thinking about buying from here, I strongly urge you to think twice. Don’t make the same mistake I did. More

Don’t bother they will sell the car you have an appointment for right out from under you. Salespeople are very unprofessional and lie. The automated system glitches and will send you 23 emails in a appointment for right out from under you. Salespeople are very unprofessional and lie. The automated system glitches and will send you 23 emails in a row . Very unpleasant experience but glad this shady place didn’t get my money More

Dealership tried to sell me on unneeded maintenance at 30k miles. They wanted to flush coolant and brake fluid without an inspection of their condition. Per Fords service manual these aren't due for quite 30k miles. They wanted to flush coolant and brake fluid without an inspection of their condition. Per Fords service manual these aren't due for quite some time. This service center is just trying to pad their numbers. Avoid them. More

If you are a woman, Red McCombs Ford will take advantage of you! They charged me 2,000 for a battery and keys. They claim that they did all this other stuff to it but they didn't and I had to TOW it back ho of you! They charged me 2,000 for a battery and keys. They claim that they did all this other stuff to it but they didn't and I had to TOW it back home. Yes. You read that right. Charged me 1,100 in labor because they have INCOMPETENT mechanics aka glorified oil changers. More

I took my 2008 ford sport trac for service in September and still waiting for my pcm replacement. The service adviser Adam told me they couldn't help me and to contact ford motor company. I paid Red mccom and still waiting for my pcm replacement. The service adviser Adam told me they couldn't help me and to contact ford motor company. I paid Red mccombs to fix my truck not the Ford Motor Company. The BBB has my complaint on Red Mccombs. Now I am going to KSAT TV to let people know how Red Mccombs treats their customers. More

Had a great experience with sales. However, finance was a different story. While signing the paperwork, I decided at the time I would get the extended warranty. Went back in after 2 da However, finance was a different story. While signing the paperwork, I decided at the time I would get the extended warranty. Went back in after 2 days to cancel it. They told me the refund would appear in 6-8 weeks. Noticed after 8 weeks I still did not have the refund on the lien. After sending 3 emails and 2 phone calls, all of which went unanswered; I finally decided to file a complaint with the OCCC. Within a day of me filing the complaint they reached out saying they were issuing the refund. They waited until the complaint before they submitted the paperwork. I say all this to be cautious. If you buy a policy and then decide to cancel, make sure you follow through. Had I let it go after signing the cancellation form I wouldn't have that refund. More