Red McCombs Ford

I had a terrible experience with Red McCombs during my recent service visit. My vehicle was picked up at 8:45 am on 8/6 for two recalls. My advisor, Ryleigh Lavender, displayed the worst customer service recent service visit. My vehicle was picked up at 8:45 am on 8/6 for two recalls. My advisor, Ryleigh Lavender, displayed the worst customer service I have encountered. Despite calling for an update at 1 pm and again at 2:45 pm, I was repeatedly told Ryleigh was at lunch. When Ryleigh finally called back, she informed me that my vehicle had not been looked at yet and blamed me for not calling sooner for an update. This was despite my appointment being scheduled for 9 am and not being informed that my vehicle would need more than one business day. When I expressed my dissatisfaction with her customer service, she canceled my repair and returned my car without any work done. I find this behavior unacceptable and unprofessional. Having previously purchased a vehicle and done regular maintenance at this dealership, I will not be returning after today. I would be embarrassed to have such behavior representing my business. More

Was sent to McCombs by the insurance company. Horrible shady dealership! Service orders cheap replacements parts & bills insurance for the actual name brand part! We have been told for the last Horrible shady dealership! Service orders cheap replacements parts & bills insurance for the actual name brand part! We have been told for the last 3 weeks, parts are difficult to get & they needed to come from overseas! Called my real dealership & they have 1 part in stock & the other can be ordered & arrive early the next morning!! Nothing but lies, no communication. Look through all reviews for all McCombs locations! Beware of some of the good reviews! They have “digital content creators” give fake reviews!!! They need to start caring about their customers then they wouldn’t have to pay for fake reviews! RUN from here!! More

I have bought many vehicles from Jamie @ Red McCombs Ford, never short of satisfied! Best Ford, never short of satisfied! Best More

Horrible! ! We drove two hours and they wouldn’t honor the price that the manager had agreed to. Wasted gas and my whole day because they had lied to me! Beware ! We drove two hours and they wouldn’t honor the price that the manager had agreed to. Wasted gas and my whole day because they had lied to me! Beware of this dealer!! More

They lie on the inventory so you can show up and try to sell you another car , waste of time and gasoline to visit they use sales tactics like showing another trucks that are not even ready to sell (like sell you another car , waste of time and gasoline to visit they use sales tactics like showing another trucks that are not even ready to sell (like repo ) also you wanna have approval from your bank before you go to a dealership (better for yourself) otherwise they will focus on "how much can you pay?" instead of the actual price of the already expensive purchase Mienten en su inventario para que vayas en persona y te traten de vender otro carro ,es un desperdicio de tiempo y gasolina ir a ese dealer , te hacen caminar por el lote para ensenarte "otras opciones" que ni siquiera estan listas para vender (como trade ins o trocas que han sido reposeidas) te hacen creer que te van a "ayudar" por hablar español, pero todo es una farsa , mejor ir a carmax More

This dealership is terrible was very aggressive with sales when I first bought this car six years ago. However, I find that that is a normal sales tactic. My biggest gripe and concern is with the servic sales when I first bought this car six years ago. However, I find that that is a normal sales tactic. My biggest gripe and concern is with the service center. It is absolutely terrible. You have to book an appointment just to get your car looked at. It took three weeks to do normal warranty work. It’s absolutely unacceptable. Not only will this be the last time I ever do business with red McCombs but this will be the last Ford I buy. When I tell them about the experience I had at Lexus all they had to say is yeah well that’s Lexus , it doesn’t mean you can’t learn from that experience and try to provide the same kind of customer service which is terrible. Javier was my service manager and he did a horrible job with it. Never calls you back never is the first one to give you the update you’re always trying to figure out what’s going on with your vehicle. Never again I’m about to trade the truck and just get a Lexus SUV. More

Have bought 3 vehicles. Always have challenges with service. Took last car in said it had no warranty.. it did. Kept a week to tell me it had dirty filters. No replace or w Always have challenges with service. Took last car in said it had no warranty.. it did. Kept a week to tell me it had dirty filters. No replace or work and charged me good money for a look at the car. 4 cars should have learned my lesson. More

This dealership has been an incredibly frustrating experience,from bait and switch, dishonest pricing, to the vehicle I scheduled to test drive (since I'm from out of town) being dented up ,dirty and experience,from bait and switch, dishonest pricing, to the vehicle I scheduled to test drive (since I'm from out of town) being dented up ,dirty and having a check engine light on, to now salesman calling and texting me and even leaving insulting messages, id like to complain to the owner but they won't give me that number or email when I called the main line. I definitely would not do business here after my experience. More

Within the past 3 years we purchased 2 vehicles from this dealership, since then our vehicles have had issues when taken in for the warranty they claimed no warranty was given. When we asked for the paperwor dealership, since then our vehicles have had issues when taken in for the warranty they claimed no warranty was given. When we asked for the paperwork they continued to give us the run around. Now our second vehicle is in and they claim our bumper to bumper warranty only covers cosmetics. We are concerned as we we were told 4 months ago by an employee that red McCombs purchased many used vehicles and passed them off as certified vehicles to many customers when in fact there was no warranty. They mentioned many managers and employees are getting fired and what do you know our sales man Saroush and the sales manager PJ have been terminated. Check your paperwork and be concerned. More

I have purchased 2 vehicles from Red McCombs dealership off I-10 Hyundai starting in 2014. I have always appreciated their customer service, pricing and all around quick turnaround time to get the car. I off I-10 Hyundai starting in 2014. I have always appreciated their customer service, pricing and all around quick turnaround time to get the car. In January 2023 I dropped off my car for what i thought (was told) was going to be 5 days which was fine since I was going on vacation. Ended up being 4 weeks with no calls, no updates, no information and the 5 days turned into a full month. One of the main reasons it was taken in was for the horn. finally we get the car and the horn is not working. In march we take the car back to have it fixed and find out that between January and March our Warranty expired so we pay $200. Last month i called 4 times, no answer, no return calls to my messages. Husband goes in and schedules an appt. for Sept. but they inform him that it will take 2 weeks to diagnose. Mind you the horn is under warranty now. I try to explain that I can't be without a vehicle for 2 weeks to diagnose, another week to get the part and then another week to fix it. If I'm lucky. I go to Red McCombs 410 West and they inform me it will take 2 days to diagnose. Much nicer, they answer the phones, they text you and call you. less than 6 hours pass after dropping it off and it's ready. Had to pay over $300 even though the horn is under warranty. Call Red McCombs I-10 and no answer, so I leave a message. no call back. I finally get a call from Tony, service manager, while at work and couldnt answer. called back twice and left messages not reply. I call the Customer Service manager and leave a vm and to date, no call back. I highly recommend you stay away from this place for service and head over to Red McCombs Hyundai on 410. Wouldn't even transfer the warranty to the other shop. I wouldn't even buy another car from this place due to the treatment of their customers. I would rather pay $300 to fix the horn, which we did, even though it was under warranty on I-10 Red McCombs Hyundai, than to leave the car for a month or more if not longer. and by the way, i got my inspection sticker from them with a broken horn . More