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Red McCombs Ford
San Antonio, TX
423 Reviews
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423 Reviews of Red McCombs Ford
July 21, 2023
I absolutely have not been so dissatisfied about the purchase of vehicle! I bought a 2022 Ford Explorer King Ranch ($70,000), they sold the vehicle without disclosing that the rear temperature control w purchase of vehicle! I bought a 2022 Ford Explorer King Ranch ($70,000), they sold the vehicle without disclosing that the rear temperature control was blanked off and there was a recall. Service deserves -1 star rating! They took 4 days to get a tire that had a nail in it, the dealership doesn’t give rentals, so I was without a vehicle for 4 days. I’m so upset because I paid extra in finance for their service and the service is terrible! Issac the service manager is awful! William, service advisor, stated the vehicle had a recall on the temp controller and that we were the first ones to be put on the list if the part came in. Apparently now Issac said, “The part can’t be ordered, because ford is not accepting recalls on it!” That a customer had ordered the part months ago and have not claimed it, what a coincidence that today they were going to tell me if the customer had claimed it and what do you know THEY DID! My husband got tired of them giving me the runaround and my husband talked to Issac, after my husband loosing his cool, Issac wanted to talk to me! We paid good money for a vehicle and they can’t get the part. I called Ford and they have the part in stock! It’s crap! No one can make it right! We are in the market to buy a Ford F-250 and hands down without a doubt I will NEVER buy another vehicle from them!!!!! They are rude and don’t care about their customers at all. Going to look and see if I can go to another Ford dealership for all my service needs! I’m so upset!!! If you are looking into buying a Ford, don’t use them, you will be disappointed!!!!!! More
by Nicole
Employees Worked With
Issac
July 17, 2023
I turned my 2022 Ford Maverick in for a warranty service repair and had to get a rental for an estimated time of a week or more. Since this vehicle is covered under warranty for the bumper to bumper warran repair and had to get a rental for an estimated time of a week or more. Since this vehicle is covered under warranty for the bumper to bumper warranty repair, the vehicle was turned in for service with approx. 13,000 miles on the odometer. I read online warranty information that Ford would cover costs of up to 30 dollars a day for up to 10 days. I was told I need to cover the entire cost of the rental myself? With a vehicle being in service for 7-8 days, the economy rental is going to cost me 300 or more dollars during this period. Honda and Toyota have covered warranty repairs with either "loaner" car fleets or rentals in my past purchases of their products. Why is this not a policy with Ford? The vehicle is overheating and losing coolant and it was not advisable to drive since doing so could result in engine or component damage. Why is it not part of Ford's warranty service to provide rentals or rental assistance? The vehicle is still under manufacturers warranty and it should not matter if I bought the extended warranty. I was asked by the service member assisting me if I had an extended warranty and I told her I did not. Given the vehicle is still under the initial manufacturers warranty, this should not matter if I bought extended coverage? The vehicle is not being covered by an extended warranty, but the 36 month/36,000 mile "bumper to bumper". This is extremely expensive issue to a consumer buying a Ford product, only to have these issues so early in the vehicle's life. I plan to contact the general manager and the regional office tomorrow because this is not a good practice to pass this total cost on to the buyer still under a warranty. More
by kibukay1969
Employees Worked With
Allysa
July 13, 2023
Excellent transaction, would recommend to anyone. Great team of people, extremely helpful and great to work with. Great team of people, extremely helpful and great to work with. More
by Ronald.bullock
Employees Worked With
Alex Lind, Shawn Barry, Joe Martinez, Andy Dillon, Cliff Deleon, Jesse Suniga, Anna Halloran
March 07, 2023
Horrible dealership and the worst service after the sale. My mother purchased a new 2020 Ford Explorer and had the transmission replace within the first year of ownership. Now she is dealing with brake issue My mother purchased a new 2020 Ford Explorer and had the transmission replace within the first year of ownership. Now she is dealing with brake issues that the dealership can’t seem to figure out what is wrong. They do not return calls and did not give her a loaner vehicle despite having paid for the expensive maintenance package. My family has purchased all their vehicles from Red McComb Ford for decades. This will be the last purchase my mother makes from them. She is still waiting on a phone call back from the service manager. More
by divemaster7600
Employees Worked With
Ruben Rodriguez
October 12, 2022
Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were rea me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss. More
by judd.kennedy88
Employees Worked With
Carson, Seth
September 03, 2022
Service was great. My advisor kept my husband updated about my vehicle while I’m on out town. They made sure my recalls were assessed and corrected. Thank you. My advisor kept my husband updated about my vehicle while I’m on out town. They made sure my recalls were assessed and corrected. Thank you. More
by jlwill
Employees Worked With
Jose Renteria
