Red McCombs Ford

I absolutely have not been so dissatisfied about the purchase of vehicle! I bought a 2022 Ford Explorer King Ranch ($70,000), they sold the vehicle without disclosing that the rear temperature control w purchase of vehicle! I bought a 2022 Ford Explorer King Ranch ($70,000), they sold the vehicle without disclosing that the rear temperature control was blanked off and there was a recall. Service deserves -1 star rating! They took 4 days to get a tire that had a nail in it, the dealership doesn’t give rentals, so I was without a vehicle for 4 days. I’m so upset because I paid extra in finance for their service and the service is terrible! Issac the service manager is awful! William, service advisor, stated the vehicle had a recall on the temp controller and that we were the first ones to be put on the list if the part came in. Apparently now Issac said, “The part can’t be ordered, because ford is not accepting recalls on it!” That a customer had ordered the part months ago and have not claimed it, what a coincidence that today they were going to tell me if the customer had claimed it and what do you know THEY DID! My husband got tired of them giving me the runaround and my husband talked to Issac, after my husband loosing his cool, Issac wanted to talk to me! We paid good money for a vehicle and they can’t get the part. I called Ford and they have the part in stock! It’s crap! No one can make it right! We are in the market to buy a Ford F-250 and hands down without a doubt I will NEVER buy another vehicle from them!!!!! They are rude and don’t care about their customers at all. Going to look and see if I can go to another Ford dealership for all my service needs! I’m so upset!!! If you are looking into buying a Ford, don’t use them, you will be disappointed!!!!!! More

This is July and can’t scheduled an appointment until Dec that’s Crazy UNSAT Dec that’s Crazy UNSAT More

Excellent transaction, would recommend to anyone. Great team of people, extremely helpful and great to work with. Great team of people, extremely helpful and great to work with. More

Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were rea me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss. More

They got me in quicker than expected and took care of everything without any problems. everything without any problems. More