Red McCombs Hyundai Northwest

Horrible, horrible dealership! I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated s I couldn’t get the woman answering the phones to let me talk to the Service Manager to get a current status on my vehicle over 30 mins of repeated sending me to various voice mails and disconnections! In the end, I was forced to drive from our home in Frisco, TX to San Antonio (where my son is attending college), only to find out that the dealership had done nothing they said they would and my son’s car that had been towed there the week before was untouched! In the end, they charged me 2K more for the same service they had done to the careless one week prior because we chose not to use insurance to cover it the second time. After speaking with both the service manager and general manager at length, it was obvious the practices of the receptionist came from the top down! More

I I purchased a 2021 Toyota Camry LX my first question a was battery is brand new. I was told by Eric that the battery was great. a week after I had My car the battery went dead and acid leaked. I do have was battery is brand new. I was told by Eric that the battery was great. a week after I had My car the battery went dead and acid leaked. I do have #Warranty in my car so I took the Toyota place in Midland Texas and they said they don’t cover batteries. We have a call all week. Get a hold of my person just brushed me to the side. I reached out to speak to a manager. Call me back Gary dad when I just purchased the car made an investment through the company that nobody could read my call. I talked to Eddie and the mechanic department he told me he was gonna talk to a manager that I would have to pay out-of-pocket for the new battery and I would be reimburse. I haven’t heard anything else about it for my reimbursement and I still haven’t heard from manager. I’m so very disappointed that I have not been acknowledged and that I had to get a new battery after only a week of purchase in my vehicle it cost me $300 and I was told by everyday mechanic it was only one who did acknowledge me that he was gonna speak to the manager about, reimburse me by $300 but I would burse have to pay out-of-pocket which was very expensive, especially since I took the car. I had to take time off work and miss Money to get a new battery and spend more money. I drove four hours to San Antonio to buy the card and I put my trust in the car dealership dealership to look down and ignore that validated. I would hope the manager would do the right thing and reimburse me my $300. So we can resolve this issue and I can give a better review. More

Salesman walked away mid sentence when I was trying to talk. Talked to a manager and was given a different salesman he was much nicer got the deal done but next day drove the vehicle home and noticed a ma talk. Talked to a manager and was given a different salesman he was much nicer got the deal done but next day drove the vehicle home and noticed a massive rear main seal oil leak they ended up fixing it thank God but took their time w few updates and date done changed 5 times. More

Pretty straightforward appointment process. Online appointment, checking in was quick, and communication was normal text and telephone. Online appointment, checking in was quick, and communication was normal text and telephone. More

Courtesy car was not available as expected. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. Snacks/drinks in waiting area very limited. Workmanship seems fine. Schedule of maintenance time was very good. More

My salesperson was excellent, but the service experience was very poor. I was forced to switch vehicles due to the delay in repairing my previous one—one month and seven days, and they still hadn't fixed it was very poor. I was forced to switch vehicles due to the delay in repairing my previous one—one month and seven days, and they still hadn't fixed it. More

Amazing service overall. Smooth process and very detailed and informative. Rudy, Erick and Robert always doing a great job. Very satisfied customer. Smooth process and very detailed and informative. Rudy, Erick and Robert always doing a great job. Very satisfied customer. More

Red McCombs Hyundai Northwest is my go to service center for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with s for all my service appointments. The service technicians are friendly and patient enough to explain the charges incurred. Gonzo has been great with sending reminders when the parts arrive and follows up to come in to get the issue fixed. More

Dealer was helpful and worked with me. No pressure. Showed me several cars. Provided car specific fetails. No pressure. Showed me several cars. Provided car specific fetails. More

The staff was extremely communicative about the service needed and the expected timeline. The video during the inspection was also helpful. needed and the expected timeline. The video during the inspection was also helpful. More