Red McCombs Hyundai Northwest

I was so surprised with our salesman and the sales manager. No high pressure, but very knowledgeable and gave me the price I needed without hassle. manager. No high pressure, but very knowledgeable and gave me the price I needed without hassle. More

Awesome team that helped me get the car of my dreams. Can't thank red mccombs enough Can't thank red mccombs enough More

Horrible wait time for simple service, horrible customer service. Left black stains in the interior all over my car. service. Left black stains in the interior all over my car. More

My salesperson; Jordan, was nice and helpful. Max your financial person was very helpful. Thanks Max your financial person was very helpful. Thanks More

Jordan and Manager Michael want above and beyond to take care of me, There should be more people like Michael and Jorden that work for Red McCombs Hyundai Genesis Northwest. WOW I just saw that,, what care of me, There should be more people like Michael and Jorden that work for Red McCombs Hyundai Genesis Northwest. WOW I just saw that,, what a winning team, Take away the (and) and you will have Michael Jordan ahah More

They help me to buy a car ,Joseph helped me a lot thankyou red mocmbs Hyundai north west . thankyou red mocmbs Hyundai north west . More

The service with the sales agent was good and follow up was as well. Have noticed however that the car seems to stutter or idle when in use, seem to notice this most during turns. I need to set up time was as well. Have noticed however that the car seems to stutter or idle when in use, seem to notice this most during turns. I need to set up time to drop the car off and have this looked at. Also need to set up to have the scratch buffed - this was brought to our sales agents attention before it was driven off the lot and he is aware of it. More

Overall pleased with the experience but there are some opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent cus opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent customer service once he was able to get to me. Same thing when I went to pick up my car. I was in the wrong trailer for at least 10 min before anyone acknowledged me or informed me I was in the wrong place. Dirt was tracked onto my floor mats and driver door. This should have been protected or at least cleaned. Car exterior was clean when I dropped it off but it had dried mud on the exterior when I picked it up. I understand the dealership is being revamped but I don’t think good service includes getting your car back dirtier than when you dropped it off. I’m not super mad about these things but If the techs can’t AT LEAST keep the interior of my new car clean, I will take it to a different dealership. More

I love the vehicle, but that was not indicative of my experience at this dealership. Our experience at this dealership was chaotic and disjointed. The first sales associate, Jordan, was challenging becau experience at this dealership. Our experience at this dealership was chaotic and disjointed. The first sales associate, Jordan, was challenging because he did not know much about the vehicle, and he used insulting language to try to pressure me into a sale, saying my decision to look at other dealerships "didn't make any sense" (I kept the text because I expect the associate to deny this) because the deal offered by this dealership was too good to pass on. The second sales associate I dealt with, Israel, was much more knowledgeable and respectful. One thing to watch for is pricing. There is an automatic $2,000 add-on for every vehicle. However, that was not communicated to me until AFTER I had test-driven the vehicle and was negotiating pricing. It was NOT indicated on the vehicle. Communication between the sales and financing departments was poor. When I got to financing, the finance manager had inserted the incorrect information on my application. When I arrived at a scheduled time to take delivery of the vehicle, it was not ready (had not been washed). I waited for the wash to take place, but when that was done I realized that the windows had not yet been tinted. When delivery to my home was made later that day, the purchase documentation was not delivered with it, so I had no proof of purchase. Overall, except for my experience with Israel, this dealership was well below average compared to my experiences at other dealerships. However, because I have to factor in my experience with Israel, I am rating this dealership at 3 stars. More

Ernest did a good job and followed up with me. They offered a drink and it was nice and air-conditioned in the office. They offered a drink and it was nice and air-conditioned in the office. More