Red McCombs Hyundai Northwest

I called the dealership and spoke with the salesman before l went to let him know l was coming from Austin to San Antonio to see the vehicle, l bought the vehicle completed and signed all of my paperw before l went to let him know l was coming from Austin to San Antonio to see the vehicle, l bought the vehicle completed and signed all of my paperwork. and then had to wait over 2 hours for the car to be inspected. Oil changed, and washed. When l called that could have been in the process before l got there. Seeing that l was interested in purchasing the vehicle. Maybe he didn’t think l was serious about buying the car, however when l called and told him l was coming. That service should have already been done. More

Rene was my sales person, and I must say it was the best purchase I have ever experienced! From getting my Cruz at a great price, and my trade in price high, I was very impressed. I highly recommend Rene at purchase I have ever experienced! From getting my Cruz at a great price, and my trade in price high, I was very impressed. I highly recommend Rene at McCombs. More

Great customer service, and nice staff. I went on a Saturday expecting to be there all day, but I also knew what I wanted. The sales associate was very easy to work with and helped ensure w I went on a Saturday expecting to be there all day, but I also knew what I wanted. The sales associate was very easy to work with and helped ensure we got the best support possible. My third time buying from here and will continue to come back! More

Got an oil change and tire rotation in an hour -- comfortable waiting room -- great coffee. comfortable waiting room -- great coffee. More

this is the 2nd time this has happened: drop off car, take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I suppose when they arrive at work), repeat the details again, flashforward to car being ready when advisor calls, I take an Uber to the dealership (because the shuttle stops running at 2 pm), I go to the cashier and my paperwork is not there, so they have to call the advisor to get the paperwork . . . one time, after I paid and went to my car, it had a flat tire and no one realized this? thankfully, it was fixed and I was on my way. But it is frustrating to pick up your car and you can't pay because the advisor hasn't taken the paperwork to the cashier and they have to find the advisor somewhere on the dealership. Honestly, the ONLY reason I continue to take my car for service at NW Hyundai is because Ruben is still there, and I can ask for his help if necessary even though he isn't a service advisor anymore. He has excellent customer service, and I wish the other advisors would learn how to treat customers better. More

Ernest was very helpful. Thank you so much for try the best and always communicate Thank you so much for try the best and always communicate More

The employees are very friendly and very efficient. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. More

Thank you Ernest for your help, your communication and support. Way to go. Thank you support. Way to go. Thank you More

Very nice sales staff. However delays with certain aspects of sales transaction that to date have not been completed. However delays with certain aspects of sales transaction that to date have not been completed. More

Excellent customer service very knowledgeable salesman really helpful loved the palisade love the features. Definitely recommend really helpful loved the palisade love the features. Definitely recommend More