Red McCombs Hyundai Northwest

this is the 2nd time this has happened: drop off car, take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I suppose when they arrive at work), repeat the details again, flashforward to car being ready when advisor calls, I take an Uber to the dealership (because the shuttle stops running at 2 pm), I go to the cashier and my paperwork is not there, so they have to call the advisor to get the paperwork . . . one time, after I paid and went to my car, it had a flat tire and no one realized this? thankfully, it was fixed and I was on my way. But it is frustrating to pick up your car and you can't pay because the advisor hasn't taken the paperwork to the cashier and they have to find the advisor somewhere on the dealership. Honestly, the ONLY reason I continue to take my car for service at NW Hyundai is because Ruben is still there, and I can ask for his help if necessary even though he isn't a service advisor anymore. He has excellent customer service, and I wish the other advisors would learn how to treat customers better. More

Ernest was very helpful. Thank you so much for try the best and always communicate Thank you so much for try the best and always communicate More

Thank you Ernest for your help, your communication and support. Way to go. Thank you support. Way to go. Thank you More

The employees are very friendly and very efficient. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. More

Very nice sales staff. However delays with certain aspects of sales transaction that to date have not been completed. However delays with certain aspects of sales transaction that to date have not been completed. More

Excellent customer service very knowledgeable salesman really helpful loved the palisade love the features. Definitely recommend really helpful loved the palisade love the features. Definitely recommend More

Purchased my vehicle on my birthday 16 May from Ernest Esteves. Noticed a few hail dings over the weekend. Took the GV70 back and explained to Sal Martinez the issues. Ernest and Sal assured me the issues Esteves. Noticed a few hail dings over the weekend. Took the GV70 back and explained to Sal Martinez the issues. Ernest and Sal assured me the issues would be resolved. They gave me a loaner car to drive while my issues were resolved. The customer service is out standing and I will recommend this dealership and extoll my praise. They are fantastic More

It was well prepared. Thank you for taking my appointment a day earlier than schedule. The services was fast and efficient. Thank you again Thank you for taking my appointment a day earlier than schedule. The services was fast and efficient. Thank you again More

It was a great experience. Found the car on your website and got an out-the-door price from the sales rep. He was very straight-forward. We bought a 2023 Hyundai Santa Fe Li Found the car on your website and got an out-the-door price from the sales rep. He was very straight-forward. We bought a 2023 Hyundai Santa Fe Limited. Car is great. Wish I lived closer and I'd bring the car to you folks for service. More

Very pleased with my recent service at McCombs Hyundai Northwest. The present construction is a negative, but not much can be done to change that. I’m especially pleased with the performance of Courtn Northwest. The present construction is a negative, but not much can be done to change that. I’m especially pleased with the performance of Courtney, my service advisor who was very professional and attentive. Everyone there was polite, courteous, and helpful. Will be back when it’s necessary. Continuing to enjoy my Elantra GT; one of the best vehicles that I’ve had over the years! Best regards-/ Alan Wheeler More