Red McCombs Hyundai Northwest

Red McCombs was a superior dealership. We visited several places on the day we bought our venue and McCombs we're friendly, knowledgeable and kind. I highly recommend them and their salesm We visited several places on the day we bought our venue and McCombs we're friendly, knowledgeable and kind. I highly recommend them and their salesman Bill Wyman. Give him a call for personal service in buying a new car. He was professional and went above and beyond the sale with his assistance. Thank you Red McCombs and Bill. More

I am definitely done with both Red McCombs Hyundai Northwest & Superior dealerships. I had a very good 12 year experience with a 2007 Santa Fe purchased at Northwest so I purchased another Santa Fe in Northwest & Superior dealerships. I had a very good 12 year experience with a 2007 Santa Fe purchased at Northwest so I purchased another Santa Fe in 2021. There is not room to express the headaches with attempting to get service for three different issues. I then went to Superior where they at least looked at it on the first day, but it took more than 2 months to replace a headlight. Then they refused to honor the warranty when front safety/cruise control stopped working, insisting that I must have hit something that knocked the radar out of alignment. I told them I had not hit anything & that it stopped working after a lightning storm, but they said it would cost me $1,700 to repair. I took the vehicle to another dealership, and they recalibrated it for no charge since it is still under warranty. It is now working perfectly. Thank goodness I did not give & pay $1,700 when all it needed was to be recalibrated. I will drive a little farther now for honest, effective service as well as for my next Hyundai purchase. I am very disappointed with the negative changes with service at Red McCombs since this last buying experience. More

Roberto was absolutely wonderful. He helped us get into my mommy dream suv and I am in love with it. We never felt pressured and super comfortable. He helped us get into my mommy dream suv and I am in love with it. We never felt pressured and super comfortable. More

My husband bought my son a Hyundai Veloster 5 years ago at Red McCombs Hyundai Northwest. My son has been taking it there for service exclusively ever since. He recently moved from Texas and before he le at Red McCombs Hyundai Northwest. My son has been taking it there for service exclusively ever since. He recently moved from Texas and before he left, we took the car to a few places to get quotes to sell it before he left. We accepted the offer from RMHN and went in on a Saturday to bring the car and do the paperwork to sell it to them. I worked with Shane and Fabian and when I left I was told that the paperwork would be sent to the business office on Monday, it would take a few days to transfer the ownership and then the check should be on the way to me within 7-10 days. We left town assured that the check should come within a couple of weeks. After I left I noticed that the only paper they'd given to acknowledge the sale wasn't even signed by any of them and only had my information. I called and asked Shane to get me something signed and he emailed me the same sheet with someone's scrawl on their behalf. I emailed after a week and a half to confirm whether the paperwork had been turned over to their ownership and therefore I could cancel my auto insurance and was told that yes, I could cancel it. Today is 3 weeks since I left the car and when I called yesterday, I was told that the check still had not been issued and Shane and Fabian were busy with customers and would get in touch with me later. Haven't heard back. At this point I feel like the car was stolen and feel like the greatest fool. More

I recently had an on again, off again, recurring electronics issue which may have required leaving my car for service for a couple of days. Service Asst. Mgr. Eddie Soliz worked out a strategy that electronics issue which may have required leaving my car for service for a couple of days. Service Asst. Mgr. Eddie Soliz worked out a strategy that could eliminate that necessity. Over the last several years or handling my service needs he has always sought ways to provide the best service at the lowest reasonable cost. I very much appreciate his professionalism and personable manner. More

I’ve been waiting over 2 hours for oil change as I see incompetency. Still here! incompetency. Still here! More

Finance dept it is terrible mr Fabian Rodriguez it is terrible manager and a BS terrible manager and a BS More

I bought a used Genesis G90 (at another dealership) still under warranty and booked an online service appointment at the McCombs dealership. The website informed me I was eligible for their Concierge Service under warranty and booked an online service appointment at the McCombs dealership. The website informed me I was eligible for their Concierge Service. I didn't opt for a loaner, just the free pickup. I received a text confirmation, the name of a service writer, and was told that they would text when they were on their way. No one texted and no one showed up. On the third call to the service department, I finally was able to speak to a live human who informed me that they hadn't honored the Concierge Service since November due to a lack of vehicles. Not only did he have no record of my confirmation, he didn't even show a service appointment. When I reminded him that it was their website that offered the service and accepted the appointment, he said there was nothing they could do about the website. His attitude was blatantly indifferent. No apology, no acceptance of responsibility, no offer to accommodate my service need. Nothing. He could not have cared less. So I went to my trusted shop for the oil chance and will probably go to Austin for the warranty work, hoping that the Genesis dealer there won't offer such pathetic service. More

I had been working with a particular salesman for over a month, waiting on the vehicle to arrive at Red McCombs. I was told once they can view the Vin in the system, I could put a deposit down to hold it so month, waiting on the vehicle to arrive at Red McCombs. I was told once they can view the Vin in the system, I could put a deposit down to hold it so it's not sold out from under me. I finally got a text that it was in. I called the dealer to confirm and she said it was in fact in and would I like to make an appointment. I did and one hour and q5 minutes after I hung up, I arrived at the dealer only to find that it was sold. xxx Red McCombs. xxxx poor business. There are other Hyundai dealers in the area. Time to go elsewhere. More

Horrible service department. Took almost 2 hours just for an oil change. I was the first one in line WITH an appointment. As soon as I said something they took the car and completed it in 10 min. an oil change. I was the first one in line WITH an appointment. As soon as I said something they took the car and completed it in 10 min. More