Red McCombs Hyundai Northwest

Fantastic dealership and friendly staff.After a negative Fantastic dealership and friendly staff. After a negative experience with toyota of boerne (no honesty, manipulation, safety violations) I found my w Fantastic dealership and friendly staff. After a negative experience with toyota of boerne (no honesty, manipulation, safety violations) I found my way to red mccombs. My family was picked up by our professional and friendly salesman Ernesto just to make the purchase. It is clear this dealership has customer satisfaction in mind. I even got a courtesy call the very next day regarding any potential concerns of mine. Mad xxxxxxto Mr.Esteves and to Hyundai northwest as a whole!!!! More

No better service than this dealership and Paul Flores I've never experienced better care and service than what I received from Genesis of Northwest San Antonio. Starting from when I walked into the door I've never experienced better care and service than what I received from Genesis of Northwest San Antonio. Starting from when I walked into the door to a month later when I needed service, I've been treated like a king. This has all been made possible by Paul Flores. I usually don't write reviews but I've bothered this man at work and off work and his diligence has never failed. I will never go to another dealership in this city. I will never not recommend this particular dealership to anyone in need of a vehicle new or old. They have never not taken care of me and I couldn't possibly be more grateful of Paul Flores' hard work and the backing he has received from his leadership at Genesis of Northwest San Antonio. More

Horrible Service Experience Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition w Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition when brought in. Not bad enough, the Service rep and then service manager, Patrick argued non-stop with us speaking in a manner that was close to threatening tone. This was by far the worst experience I have ever had with a Ford dealership service. The service manager tried to bully us into believing the wrap had been ruined from the heat coming off of the car prior to bringing it in for service. He clearly knew nothing about custom wrap. We should have been notified that this work at this service location could ruin the wrap and scratch the rims, but no such information was provided. I have reported this to Ford Motor Company as a formal complaint against this dealership's customer service service department. We do have proof that this custom wrap can withstand a very high heat without damage. We have driven this beautifully custom designed car for over four years in Texas with NO damage to the wraps. Patrick talked over us, would not listen, talked down to us, argued with us, lied to us, and generally caused us to definitely loose trust in Ford Service. More

Honest, up front pricing, and the lowest around to beat! I spent over a week contacting Hyundai dealerships in the San Antonio, Austin, Dallas/Ft Worth, and Houston markets, asking for their best offer and a I spent over a week contacting Hyundai dealerships in the San Antonio, Austin, Dallas/Ft Worth, and Houston markets, asking for their best offer and a detailed pricing sheet explaining the costs. My experience with this dealership was stellar from the first email to the final walk out the door with the keys. The salesperson sent me what I asked for first, and the pricing was so reasonable that they ended up beating everyone else out in the end, I was almost astonished that there was no more haggling to work through once we sat down to discuss. Thank you for making my purchase an enjoyable experience, I will make sure to point people in your direction if they are in the same market. More

Small in size, large on service This is the second vehicle we have purchased from Red McComb's Northwest. We love our 2013 Sonata Ltd. It was our first dealing with the Hyundai brand This is the second vehicle we have purchased from Red McComb's Northwest. We love our 2013 Sonata Ltd. It was our first dealing with the Hyundai brand and we are hooked. Added bonus was the service from Eddie & Gonzo in the service dept over the 7 years we owned that vehicle. Let's face it, once you drive off the lot, service/maintenance becomes a large part of vehicle ownership. We decided to purchase a 2019 Tucson Sport. Little did we know when we inquired about the vehicle it was our sales rep Jordan's first day, He handled every question we had seemlessly and didn't play games when it came to pricing. We asked him for a final price and that is what he did. From start to finish he handled all our needs/questions like a pro. He demonstrated superb customer service skills. He even pumped gas in a severe thunderstorm so as not to make us wait to be on our way. This dealership is small in size compared to many in TX, but the service in sales & service depts is well above other experiences we have encountered. I can highly recommend the Hyundai brand and this dealership. More

Good sales, bad finance, ugly management 50 years, 20+ car purchases or leases, and this is the worst dealership experience ever. Salesman himself was fine, no complaints with him - it's the 50 years, 20+ car purchases or leases, and this is the worst dealership experience ever. Salesman himself was fine, no complaints with him - it's the finance and management you should beware. Zero customer service, zero initiated communication unless they want something and even if they've said they'd call, and zero ownership of their internal issues. Apparently they are not interested in putting the customer first - if they were they'd own up to taking 40 days to payoff a trade-in and causing all sorts of additional financial stress and forcing us to cover their errors. I thought Red McCombs was above the infamous dealer failure to payoff a trade-in scam. More

Customer first The team we worked with meet our expectations all the way. The building was clean and the presentation of the vehicles was great. I definitely will ke The team we worked with meet our expectations all the way. The building was clean and the presentation of the vehicles was great. I definitely will keep coming back to shop. More

Repeat Azera buyer I am a repeat Azera customer, purchasing the 2017 Azera. I drove my 2008 Azera for nearly 10 years, and frankly, only traded it in because my wife was I am a repeat Azera customer, purchasing the 2017 Azera. I drove my 2008 Azera for nearly 10 years, and frankly, only traded it in because my wife was insistent that having 142,000 miles was tempting fate for a breakdown. That car ran smooth and quiet, and left to myself, I wouldn't have traded it. I sold two Azeras to friends who rode in mine and subsequently purchased one (one of whom was a BMW owner.) The new Azera seems to be an adequate replacement, and I hope that will hold true as time goes on. On a separate note, the service deprtment at Red Mccomb's Hyundai was a major factor in choosing to purchase there again. They proved excellent maintenance service, bar none. More

New Tucson Purchase Best experience I've had during the purchase of a new car. The sales staff were fast and met my expectations on my trade-in. Jose was a friendly and p Best experience I've had during the purchase of a new car. The sales staff were fast and met my expectations on my trade-in. Jose was a friendly and professional salesman who knows how to relax his customers while going over all the options to buying a new car. More

Awesome customer service I experienced awesome customer service wth the car salesman to the financial manager. I would gladly be referring friends, family, and coworkers to co I experienced awesome customer service wth the car salesman to the financial manager. I would gladly be referring friends, family, and coworkers to come and purchase their vehicle from here. More