Red McCombs Hyundai Northwest

The only thing I was disappointed with is when they brought me the key and never mentioned the vehicle had no spare key. I thought that it was very unprofessional to wait till they handed key over then brought me the key and never mentioned the vehicle had no spare key. I thought that it was very unprofessional to wait till they handed key over then told us there was no extra key. More

This is the third vehicle I purchase in this location. Excellent service! Fast and knowledgeable staff. Excellent service! Fast and knowledgeable staff. More

Great care of our car! Timing was the expected as they told me. All questions were responded as well. Timing was the expected as they told me. All questions were responded as well. More

Great customer service and very informative with what’s going on with the car. Thanks going on with the car. Thanks More

I had my Sonata Hybrid in for a safety recall. I assume the work was done properly, couldn't really say as they didn't show me what was done and it was not an issue that affected the performance o I assume the work was done properly, couldn't really say as they didn't show me what was done and it was not an issue that affected the performance of the car. Scheduling and communication was poor. I scheduled an appointment online specifically for the recall which showed up in their system and the scheduler indicated it would be 9:30 to 4:00 for the work to get done. The online scheduling system had a section for notes and I asked to be notified of the length of time for service as I indicated I would wait for the car. I never received a call back and when I dropped off the car was told the repair would take a couple days. I left the car but wasn't told they didn't didn't even have the parts to do the work. I found this out when I called back 3 days later to check on the status. It was a manufacturer recall so they had to have known what parts were required before I even took the car in, no need for a service technician to diagnose a problem to determine what parts were required. Ended up taking 5 days for what I thought was going to be a same-day repair. More

They fixed my car in a short time. Front desk is so approachable and friendly. Front desk is so approachable and friendly. More

I called a week or two before and asked for a service appointment. I was asked when I wanted to come in. I choose 7:00 am on 6/19. I received two reminders for that appointment. My husband dropped the ca appointment. I was asked when I wanted to come in. I choose 7:00 am on 6/19. I received two reminders for that appointment. My husband dropped the car off thinking he would hear back later that day. Long story short, i returned from a trip 12 days later and still no car. Husband had contacted G in the service department by email and phone. He was told there were priorities ahead on my Tucson. He didn’t know when they would get to my car. Since all I wanted was the check engine light turned off, I went and got the car myself on 7/2. It looked as if the car had been sitting untouched all this time. A couple days later I open the back to find the plastic undercarriage cover in the trunk. I called and left a message about bringing the car back and having the piece reinstalled while I waited, no reply. First of all just tell me you’re swamped and can’t look at my car for a month. Don’t ask me when I want to come in. This is terrible customer service. This 2022 Tucson is the fifth Hyundai our family has had, two came from Red McCombs. Don’t tell me you have priorities ahead of mine. Better rethink that “At Red McCombs we’ll do whatever it takes.” More

The dealership made the buying process very simple. I would highly recommend them! I love the 2020 Santa Fe I purchased! I would highly recommend them! I love the 2020 Santa Fe I purchased! More

Everyone at the dealership was very helpfull from the manager Mr.Martínez to the salesmen Joseph to the accountant manger. Any question or concern have been answered very professionally and helpful car w manager Mr.Martínez to the salesmen Joseph to the accountant manger. Any question or concern have been answered very professionally and helpful car was super ready and clean when received and fuel was at max. Paper work was delivered by a flash drive having all signed papers in it. Also knowing that Joseph my salesman is available to help me at any time needed is such a great feeling that makes me know this dealership cares alot for their costumer. I’m happy and satisfied of my purchase and will happen again for sure! More

Buying from Red McCombs was a surprisingly positive experience from start to finish. My salesman, Javier, was an absolute gem to work with. He was knowledgeable and transparent about pricing and featur experience from start to finish. My salesman, Javier, was an absolute gem to work with. He was knowledgeable and transparent about pricing and features, making the decision-making process smooth. After finding the perfect car, he ensured it was immaculately prepared for pickup. Overall, their professionalism and customer-focused approach left me thoroughly impressed and happy with my purchase. Smooth transaction, friendly staff, and a perfect car—my dealership visit was genuinely exceptional. More