Redlands Chrysler Dodge Jeep Ram

Serviceman Chris would not return phone calls. Vehicle was returned to me so filthy I could not see out the front windshield. Vehicle was returned to me so filthy I could not see out the front windshield. More

Not trustworthy, terrible customer service, and a service Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep fro Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep from blowing up, I went home, came back in the following day and brought this to the attention of a manager, to me, this is fraud, he agreed this was wrong and I did receive a full refund. Next issue, during this time in service, they did take care of an emissions recall, in which they told me when I came in that they did not have parts for and could not perform that service, that was strange, it got done. But what they neglected to do, is not giving me the proof of corrections form that is needed for my next DMV registration renewal when I picked the truck up. I did not know I needed this document until I researched it. I got the form a week later. Now, when it comes to recalls being done, I do believe they are very selective and partial. I say this because I had 2 earlier recalls and the said they only had parts for 1 but an employee showed me that they hand over 50 to 75 parts on a shelf that they said they had no parts for which was the 2nd recall I needed performed. This item was the transmission dip stick recall. Again, I will never return to this dealership due to dishonest service technicians, poor customer service and advisors with attitudes. More

The service is very good . Thank you very much for all the help that I received Thank you very much for all the help that I received More

Would recommend them to everyone I know. The process was smooth and with no pressure. Wonderful customer service. Great experience. Drove off w an awesome truck. The process was smooth and with no pressure. Wonderful customer service. Great experience. Drove off w an awesome truck. More

We have had our Jeep 2023 for 4 months. Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not ser Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not serviced because they couldn’t find the problem. We were advised to bring it back a few days later (due to a holiday). Took it back and they will be keeping the car for diagnosing for 2 days. Mind you we have warranty on the Jeep, which means we could get a rental. WRONG! They don’t have any rentals on the lot. So it’s our responsibility to get a rental out of pocket and get reimbursed at a later time. This is extremely frustrating and unprofessional. 2023 customer service has declined. More

They serviced my Jeep and the spare and jack are missing. This dealership is the only place I have taken the Jeep to and left it unattended. Other times was me in the Jeep as oil changes were completed at a This dealership is the only place I have taken the Jeep to and left it unattended. Other times was me in the Jeep as oil changes were completed at a drive through. Replacement spare and jack cost over 500 dollars. I see why a mechanic would snipe one for some extra cash. When they checked my Jeep in February for a "Service Shifter" issue I noticed they had the trunk open and the front hood. I thought nothing of it until I needed to use the jack for a flat on the freeway and did not have one! Or the spare for that matter!!! More

I got the impression this dealership is selective about who they provide fair service to. They tried to sell me a bunch of unnecessary add ons and other “fees”. They also tried to have me fill out a credit who they provide fair service to. They tried to sell me a bunch of unnecessary add ons and other “fees”. They also tried to have me fill out a credit application BEFORE we even negotiated a price. I recommend staying away from this place. At least until the new FTC rules become effective in June. These new rules will prohibit these practices. More

I am out over $10,000+ in receipts as a direct result of Redlands CDJR service managers rejection of providing me a rental truck, despite having paid $7700 for the additional warranty coverage from FCA. My Redlands CDJR service managers rejection of providing me a rental truck, despite having paid $7700 for the additional warranty coverage from FCA. My truck was also damaged in their lot which they have not reimbursed me for either. My $125,000 fully loaded Ram 3500 broke down on 11/13/22 while traveling through Cabazon, California. The closet FCA approved dealership was Redlands CDJR. With only 6700 miles on the truck, we were left stranded for almost 10hrs on the shoulder of the busy Interstate 10. FCA Roadside Assistance couldn’t tow my vehicle (supposed to be covered under warranty) because they were not offering enough money for any tow company to take the job. I had to use my AAA and pay out of pocket to tow my vehicle 26 miles to the tune of $1200US. It was determined that the Aisin transmission suffered a catastrophic failure due to a faulty snap ring (known problem) and required a complete replacement. There were no replacements available in the US and FCA had no idea as to when one would become available. We needed to get back home to Canada, where we live, however, Redlands CDJR denied me a rental vehicle. As a result, I hired a contractor to haul all my belongings and trailer back home. It took a month to finally expediate a transmission replacement. It then took an additional month for FCA to ship my truck back to Canada. The dealership along with FCA will not confirm if the replacement transmission has the correct snap ring installed as other Aisin transmission owners have experienced failures, even with a “new” transmission replacement. While the truck was in Redlands CDJR, it was damaged in their storage lot. I had submitted the receipts to them for the repairs on 02/25/23. I was given the run around from the service manager that I’d have to contact FCA for reimbursement, which I knew was incorrect. I’ve left multiple messages for Junior Beaurone the General Manager/ VP (no response) and the Fixed Operations Manager Fred Benoit to address the matter and still have not received my re-imbursement from over 2 months ago. Owning a new Stellantis (FCA) vehicle has single handily been my largest financial mistake I have ever made and hope that no has to go through the disaster I have encountered. It seems to be a top down company culture to leave the customer last, constantly wondering if your vehicle is safe to travel in with your family, massive out of pocket expenses, lack of quality control, treated horribly and “warranty coverage” that isn’t worth the paper its written on. FCA along with their dealer network do not recognize that their success depends on a satisfied customers. More

Went for a 1 Quart power steering top off and now they want almost $300.00 + $48.00 for 1 pint of fluid + $8.00 for every plastic pin they break. (So far its 4 broken pins. ( they break one a day) Every want almost $300.00 + $48.00 for 1 pint of fluid + $8.00 for every plastic pin they break. (So far its 4 broken pins. ( they break one a day) Every time I ask what's happening the price goes up $50.00. - They still have my car and It looks like they won't put it back together until they have the price past what I can pay so they can keep the car (This is how the steal legally). - IF I get the car back, I will most likely find that they did NOT add ANY power steering fluid AT ALL & sucked out all the remaining fluid to create a WORSE emergency! More

The check engine light came on my dads truck, he made an appointment and took it in for service. It’s been 2 months and they haven’t given his truck back. It’s almost impossible to get ahold of anyone and w appointment and took it in for service. It’s been 2 months and they haven’t given his truck back. It’s almost impossible to get ahold of anyone and when I do they say they are “working on it”. This dealer is the worst, it doesn’t seem like anyone can do their job correctly. More