Redlands Chrysler Dodge Jeep Ram

Customer service was a mess. Received information about other cars not mine. Unable to contact by phone to check status. Given incorrect cost. Might be short staffed but no reason to treat customers this w other cars not mine. Unable to contact by phone to check status. Given incorrect cost. Might be short staffed but no reason to treat customers this way. My car sat there for over a day, already fixed. Maintenance did excellent work as usual. Received a call yesterday to come and pick up my car which I had picked up a week ago. I have been a customer for decades. I will not go back. More

Not happy at all with the service I received here. Dave the service writer I felt was very dismissive and condescending when I first spoke with him. He didn’t listen to me when I told him what was wrong w the service writer I felt was very dismissive and condescending when I first spoke with him. He didn’t listen to me when I told him what was wrong with my car only to call me the next day and tell me everything I already knew. Then once they started service he would never return my calls. I had asked him to check a few other items out, which I do not believe they ever did. He said he would take it for a longer test drive. However when I got the Jeep back there was less than a mile difference in the mileage. I had taken a photo so I know exactly what the mile was. Then after they supposedly fixed my car it stranded me again the day after I picked it up because they did not tighten up my battery terminals nor did they rehook the wiring to my alarm. When I called them their response was...."bummer.... tow it back in". I was 40 miles from their dealership. I figured out what was wrong myself while waiting for the tow company. When I called the next morning to speak to the manager I was sent to his voicemail. He never bothered to call me back and apologize for their bad service. I work in customer service and I fully understand how just a phone call can go a long way to smooth things out with unhappy customers apparently they just don’t care. More

Love this dealership after an unsatisfactory experience with previous dealer. Andy in service was a true pro and a pleasure to deal with. Plan to continue my Jeep experience with Andy and Redlands Jeep. with previous dealer. Andy in service was a true pro and a pleasure to deal with. Plan to continue my Jeep experience with Andy and Redlands Jeep. More

I had an appointment at 10 am. I arrived on time and was shown where my Service Rep was stationed. Waited for a few minutes as they needed to finish up with a previous customer. Kalie got my Jeep Grand Che shown where my Service Rep was stationed. Waited for a few minutes as they needed to finish up with a previous customer. Kalie got my Jeep Grand Cherokee checked in. She offered me a few other service items and showed me what was going to be done. I was impressed with working through the Service app. I left my car for a few hours when she called and said it was ready. When I got to the dealership, I walked ti the cashier who pulled out my sales order. It was actually a little lower in price than the estimate. I paid and waited outside no more than 5 minutes when a technician brought it around. I must say the promptness and friendliness of staff really stood out. Thanks More

This dealership is friendly helpful and pleasure to deal with. Michael worked with all the way through the order process right up to the delivery of my new gladiator. Definitely recommend these guys with. Michael worked with all the way through the order process right up to the delivery of my new gladiator. Definitely recommend these guys More

David (customer service), kept me up to date on progress and issues. Shuttle driver, super polite. Thanks, Franklin! and issues. Shuttle driver, super polite. Thanks, Franklin! More

Essentially I was lied to about the vehicle that was sold to me. When I asked them to make it right then told me I could return the vehicle and buy another car with what I wanted. I reminded the sales mana to me. When I asked them to make it right then told me I could return the vehicle and buy another car with what I wanted. I reminded the sales manager THEY LIED ABOUT THE PACKAGE that was sold to me but he was unapologetic and wanted me to spend more money. After buying 2 vehicles from here I've learned they are not trustworthy and cross the line of unethical. Look up their BBB.org (Better Business Bureau) rating. There is a reason the rating is so low. Unscrupulous business practices. More

So a little story time for this review. Had my eyes set on a Gladiator this dealer had for sale, but in my first contact with them I was not able to come to any conclusions and decided to wait. This past w on a Gladiator this dealer had for sale, but in my first contact with them I was not able to come to any conclusions and decided to wait. This past weekend, I was driving down the hill to look at a specialty dealer, that didn't work out, and on my way home decided to stop by Redlands once I knew they still had the Gladiator I wanted. Not only did my sales rep remember my name from our past conversations, a few weeks back, but the man stayed true to his original word and made it easy for me to purchase the Gladiator I had my eye on. All in all Antonio made this an easy and painless experience, where as a customer I felt I was treated with respect and care for my overall wellbeing. I cannot thank Redlands Jeep enough for making this once of my most wonderful car purchases ever. PS, I went through about 4 cars during this pandemic for an idea of how many cars I have bought. Thank you Antonio and Redlands Jeep! More

Great service, patient, listen to my needs and worked with me on the options that I needed and removed the ones not needed. Highly recommend this dealer, the best car buying experience I have had. with me on the options that I needed and removed the ones not needed. Highly recommend this dealer, the best car buying experience I have had. More

Customer service was amazing. Service was done in only Customer service was amazing. Service was done in only an hour. Amazing! definitely will be returning back for any other services I need. Thank you Customer service was amazing. Service was done in only an hour. Amazing! definitely will be returning back for any other services I need. Thank you Andy for your help! More