Redlands Chrysler Dodge Jeep Ram - Service Center

Cherokee repair I’ve needed a bit of maintenance on my 2007 grand Cherokee. I Don’t take it just anywhere. It’s a hemi and I prefer the knowledge and expertise are f I’ve needed a bit of maintenance on my 2007 grand Cherokee. I Don’t take it just anywhere. It’s a hemi and I prefer the knowledge and expertise are finding all of its little quirks with Jake the technician. More

Oil change Top notch customer service. Dealership was also very clean and had complimentary coffee and snacks while I waited for my vehicle to be serviced. Great Top notch customer service. Dealership was also very clean and had complimentary coffee and snacks while I waited for my vehicle to be serviced. Great experience! More

service department I bought my jeep July of last year, Fidel arranged for me to come in and test drive the Renegade I was interested in, when I got there Symone took ove I bought my jeep July of last year, Fidel arranged for me to come in and test drive the Renegade I was interested in, when I got there Symone took over from there. They were both awesome, I want it to be known this review is not about them. This is about the service department. Within 6 months of purchasing this car the engine light started to turn on and off and then eventually just stayed on, the car started jerking when I put it in gear, buttons on radio started sticking and I was unable to use them, as well the latch on the back got stuck so I was unable to shut my back door until I forced it closed. I took it in to the service department where the service clerk took all of my info down and then casually asked me if I had a ride home because they would need to keep my vehicle for a few days. I asked him if they provided any loaner vehicle or would help with a rental, cause ummm I cant be with out a vehicle and he casually just said "no, that he could not provide me with that" so I walked away because I cant be with out a car and I Do not have any other way to get to work and school. I later talked to the manager Chris who was able to resolve my problem and he offered to pay for the rental while they kept it for two days. (thanks Chris) they told me that they couldn't find anything wrong with the car and to pick it up. As soon as I got home the engine light turned back on. The car to this day still jerks. I do not have time or money to be going back and forth, and now it appears 1 of my roters are going out already. This car was the worse mistake of my life and I have never had so many problems with any of the other dealers I have purchased from. Not sure how they expect you to turn your car over to them and let you be with out a vehicle. I pay my car payment monthly for a reason, I do not pay it to be left with out a vehicle and/ or spend more on a rental especially when I was possibly sold a defective vehicle from this dealer. More

Great service, friendly staff, and comfortable waiting area. Don’t go to any other Moss bros! Redlands is the best! I went to Moreno Valley first because I am closer to that area and they were unorganized, had m Don’t go to any other Moss bros! Redlands is the best! I went to Moreno Valley first because I am closer to that area and they were unorganized, had me waiting for 1.5 hours and then finally when I asked what was going on, A very rude sales rep informed me that all of the service techs were on lunch. When I first showed up they told me they would get my car in as soon as they were done with the previous car he told me it would be about a 35 Min wait from then ( I did not have an appointment) he also said in a rude way that if I didn’t have an appointment it’s going to be a longer wait as they only have one oil technician. (Oil change only) I recalled my last visit to Redlands moss bros how they got me in quickly and were much more organized and customer service friendly I told that representative that I would be leaving and going to redlands. Of course I pull in to the redlands dealer and right away I am assisted, no people scrambling around everyone knows their role as a customer service representative. Moreno Valley Dealer should really look into the work flow of Redlands. More

Great Service The service reps are easy to work with. They explain the repairs needed and the mechanics have it completed in a short amount of time. The service reps are easy to work with. They explain the repairs needed and the mechanics have it completed in a short amount of time. More

Knowledgeable, Kind, Attentive Joe Leach was fantastic about being welcoming and not overwhelming. I appreciated the fact that he treated me well even though I just needed and oil o Joe Leach was fantastic about being welcoming and not overwhelming. I appreciated the fact that he treated me well even though I just needed and oil on a jeep patriot. I have been in before and passed up by service writers for srt challengers or dodge diesels that pull in after me. This time I felt valued as a customer and for the first time I am looking forward to returning for future service needs. More

Staff is always professional when servicing my vehicles Fortunately I don't have to visit the service center often, but when I do, they are always professional. Larry has taken good care of me many times. M Fortunately I don't have to visit the service center often, but when I do, they are always professional. Larry has taken good care of me many times. Most recently, he did a great job taking care of me when the truck I bought a couple months earlier wouldn't start. It turned out that the battery was bad. Larry made sure an entire systems check was done to rule out other possible causes, and then took care of replacing the battery under warranty. More

I came to have my vehicle serviced and I was treated right. It's never fun paying to get your car fixed, but they seemed very helpful. There's always room for improvement but overall I was happy with my experie It's never fun paying to get your car fixed, but they seemed very helpful. There's always room for improvement but overall I was happy with my experience. I was treated well and I will definitely return. More

Good people, fast service When I arrived I was greeted by a friendly service advisor and they discussed my service needs and took me to the waiting area and got started on my c When I arrived I was greeted by a friendly service advisor and they discussed my service needs and took me to the waiting area and got started on my car right away. The service was complete quickly and the car was washed and ready to go. More

Great place The staff were great and friendly. The location is great and would definitely recommend this place for your auto repair needs. The waiting room is nic The staff were great and friendly. The location is great and would definitely recommend this place for your auto repair needs. The waiting room is nice and as well as the little store inside of the building More