Redlands Chrysler Dodge Jeep Ram - Service Center

I had been a loyal customer of Redlands Chrysler Dodge Jeep Ram dealership since purchasing my 2020 Jeep Wrangler Rubicon Unlimited from that dealership. However, the quality of customer service from bot Jeep Ram dealership since purchasing my 2020 Jeep Wrangler Rubicon Unlimited from that dealership. However, the quality of customer service from both the service department and the staff answering customers’ calls has recently greatly declined. I most recently brought my Jeep to this dealer for a warranty repair. At the time of drop-off, I was informed by the service advisor that it would be inspected and potentially repaired within a “few days”. In following up with the service advisor, the date for inspection was continuously pushed out by a day with the excuse that their service department was busy. This shell game of continuously pushing the service out by a day continued for several days. Finally, I had to contact the General Manager (Junior Beaurone), to get a real answer for the delays. Upon speaking with him, I learned that the service representative had failed to inform me that the part needed for the repair was not scheduled to arrive for over one week. To his credit, the GM paid to have the part delivered the next day. However, the games began once again with the service staff’s continuation of day-after-day delays for having the part installed. Now 9 days later, my Jeep has still not been serviced. In summary, the service advisor misled me on the service time needed for both the part and installation. Rather than keeping me updated, I had to pursue him and/or escalate to his management team to get an answer. In closing, AVOID DOING BUSINESS WITH Redlands Chrysler Dodge Jeep Ram dealership. More

Very disappointed with this dealership. Had recall item fixed plus normal oil change/tire rotation. Told car would be done same day, when no one called towards end of day I had to call de Had recall item fixed plus normal oil change/tire rotation. Told car would be done same day, when no one called towards end of day I had to call dealer. Rep who wrote up paper worker had no clue about my vehicle and does not remember ever writing up the vehicle. Next morning I called dealer and was told the car is ready, they were going to wash it right then. An hour later when my husband went to pick it up, cashier had no knowledge of vehicle. Once found they said car would be brought right up. After 10 minutes waiting outside with employees continually walking by my husband, he notice our vehicle sitting in a parking spot dirty. He walked up to service rep and asked for our keys (explained to rep our car is sitting there not washed.). Rep then calls the porter asking when he will be done washing the car in which my husband had to repeat it is not being washed, has not been washed, just give me my keys. At this point it has been over 30 minutes trying to pick up a car which we were told is done. Check sheet referred to in our receipt detailing checklist completed during oil change/inspection not included. It makes me wonder if the work was even performed! More

Had appointment for service and left car there all day and nothing was done, since it was warranty work they blew me off. Now I have to take it in again. and nothing was done, since it was warranty work they blew me off. Now I have to take it in again. More

Enjoy the service the waiting room technician was honest with me performed all the service that I recommended and was recommended on the mileage and didn’t push any other items that were unnecessary overall with me performed all the service that I recommended and was recommended on the mileage and didn’t push any other items that were unnecessary overall great experience thank you guys More

I brought my jeep in to get some recalls done, the service advisor knew this...plus I ask for other work to be done it wasn't done...they didn't do my oil change like I asked....plus I ask for a pric service advisor knew this...plus I ask for other work to be done it wasn't done...they didn't do my oil change like I asked....plus I ask for a price to repair the clicking noise behind my glove box....the service advisor told me he would email me the price to repair it.....Never emailed me...or didn't text me....there was No call to let me know that my jeep was finished and ready to go...I had to call to see what was happening, the operator switched me to my service advisor who didn't pick up, so I let a message..then in 5 minutes I called back and I didn't ask for my service advisor and just asked for service and they told me my jeep was ready, I ask the guy on the phone was the oil change was done and he said No...but if I wanted it done it would take 3 hours....I told him don't do it I will be right down to pickup my jeep....I get there I seen my service advisor doing absolutely nothing.....that is very poor customer service.....I cme to this dealership to see how the service was, because I was going to buy 2 Gladiators...one for my wife and one for myself.....why...because my brother bought one from this dealership and he was very happy with his purchase of his Gladiator... The service advisor was not professional at all. I may not been spending a lot of money through the service department, but I was in the new car area....my bank and cash was all ready to go.....but with the very poor service I received I just couldn't do it.....one last thing, when I was directed to go to the cashier, I explained it again why my jeep was in for service, because of the Recalls I couldn't get my new tags....myself I had no idea what paperwork I needed to take to the DMV...again the cashier knew why I was there and she didn't get give me the right paperwork to take to the DMV so after going to the DMV and waiting in line, I didn't have the correct paperwork...I thought you got to be kidding me,..so I had to go back to the dealership to get the right paperwork.....then back to the DMV to get them the correct paperwork so I could get my new tags....yeal after waiting in line outside, I am next and the computers go down....so...a bad service advisor and a cashier who didn't know her job, cost me time I can't get back....so am I happy with the Redlands Chrysler Dealership absolutely Not.... More

I had my vehicle in because of a recall notice. They fix the items quickly. However, it takes a long time to get an appointment. They fix the items quickly. However, it takes a long time to get an appointment. More

Lack of communication, it took several days to get a call back to let me know what was going on, reason I was giving that it took so long was that they were swamped. I was told after diagnosis they found it back to let me know what was going on, reason I was giving that it took so long was that they were swamped. I was told after diagnosis they found it was a bad battery and it was replaced and it was then verified that the stop start warning light issue have been fixed. It hadn’t several days The stop start unavailable light popped back on. I called to let them know Several times but have not received a call back More

Dishonest. .. failed to perform as promised, and then told me they did. Never going back! .. failed to perform as promised, and then told me they did. Never going back! More

Alan had great communication and service the entire time that he was working on my car! that he was working on my car! More

It was quick and the waiting area was clean. Great hot chocolate and snacks while you are waiting . Great hot chocolate and snacks while you are waiting . More