Redlands Chrysler Dodge Jeep Ram - Service Center

Great Service! !! I recomend that you bring your car here!! They also have fast sevice here!! !! I recomend that you bring your car here!! They also have fast sevice here!! More

Only one word is needed GREAT. And a GREAT experience with the staff at this dealership. And a GREAT experience with the staff at this dealership. More

First the good, the waiting area is clean and nicely appointed. Now for the reason for 1 star. I had a 10:00am service appointment for an oil change. The service writer (Alvaro) told me they were a litt appointed. Now for the reason for 1 star. I had a 10:00am service appointment for an oil change. The service writer (Alvaro) told me they were a little behind on oil changes. I decided to leave the vehicle instead of wait. Remember. I dropped my vehicle off at 10:00am. I recieved no update and decided to contact them at 2:30pm. I was told that a tech was working on my vehicle. I contacted again at 3:30pm and then recieved a call from service advisor (Alvaro) that the tech wasn't actually working on my vehicle at 2:30pm but that they were working on it now. So I gave an hour and went to go pick up my vehicle at 4:30pm. The vehicle was still not complete and was sitting in a bay. They rushed to finish the job, gave me no paperwork about the multipoint inspection, and left the engine cover splattered with oil. I finally got the vehicle at 5:00pm, 7 hours after leaving it for an oil change. This is ridiculous. Stellantis needs to get control of its dealerships. This is not the first 1 star experience I have had with this service department, and unfortunately they are the only one near me. I have two vehicles serviced here and was considering buying another Jeep. However, this service department is making me consider other options because I do not want to deal with their poor performance. More

Andrew was very cordial and made sure they were done on time!Excellent waiting room! time!Excellent waiting room! More

Extremely expensive. The service department is slow and appointments take days. On two occasions the service department was not only expensive but overcharged the origina The service department is slow and appointments take days. On two occasions the service department was not only expensive but overcharged the original estimate by hundreds of dollars. After charging almost a thousand dollars for a service and replacing a hose, they didn’t even wash my truck. I got it back completely dirty. I would avoid them. I will not recommend them for maintenance. Support a local mechanic that charges reasonable rates. More

Andy provided excellent service from the start when I came in and upon the time the service was finish. came in and upon the time the service was finish. More

Would just like I keep to say , they were very respectful of my needs & got me in & out with my vehicle, thank u. of my needs & got me in & out with my vehicle, thank u. More

Service issues, no call backs. Leave messages and still no call back. On the rare occasion a call back is made. It is only to inform that a call back should be expected shortly Why? Just get me taken care no call back. On the rare occasion a call back is made. It is only to inform that a call back should be expected shortly Why? Just get me taken care of so I don't have to nor make 10 calls a week. Repair my vehicle and be done with this. More

I brought my car in for AC leak I left with a leaky radiator took it to a different mechanic and discovered that the hose clamp was removed and placed a foot and a half down the holes The dealer reques radiator took it to a different mechanic and discovered that the hose clamp was removed and placed a foot and a half down the holes The dealer requested a $9000 repair bill and said my warranty will be non-in void if I drove it off the lot I believe they sabotaged my car More

Alan in customer service shined like a star and is certainly took care of me while I waited for my recall to be handled. Yep, he's so kind and is truly a TEAM PLAYER and this dealership is blessed to certainly took care of me while I waited for my recall to be handled. Yep, he's so kind and is truly a TEAM PLAYER and this dealership is blessed to have him. More