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Redwood City INFINITI

Redwood City, CA

not yet
rated
2 Reviews
Call Dealership (650) 241-2525

543 El Camino Real

Redwood City, CA

94063

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2 Reviews of Redwood City INFINITI

August 24, 2023

Absolutely terrible service! Avoid this dealership at all costs. I tried to buy used car Lexus NX with a price they advertised on their website. Upon test drive, when I More

by AlexK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis
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Aug 24, 2023 -

Redwood City INFINITI responded

We're disappointed to hear about your experience and apologize for any inconvenience. We aim to be transparent in our pricing and we apologize if our approach didn't meet your expectations. The added accessories mentioned are disclosed on our website with our Simple Price. These accessories have already been installed on the car and cannot be removed. We're sorry that our communication fell short. Your feedback is important and helps us improve. If you have any further concerns or questions, please contact us at [contact information]. Thank you for bringing this to our attention.

Aug 24, 2023 -

AlexK responded

That is another lie, I had a printout with all the fees from your website and the price was confirmed on the phone and text. When I wanted to buy the car at the dealership, junk fees and extra warranty charges were added. Stop misleading customers and low balling with internet prices that you can't honor.

Helpful
October 24, 2015

Friendly dealership, great service I had a great experience at this DGDG dealership! The Internet Sales Manager Steven did a great job of taking me through the details of the car I was More

by JaySkowron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Casa
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