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Reed Jeep Chrysler Dodge Ram - Service Center
Overland Park, KS
77 Reviews
77 Reviews of Reed Jeep Chrysler Dodge Ram - Service Center
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August 31, 2011
The dealership was prompt and polite during a recent oil and filter change. I did not encounter any problems, which is the case with every visit I have made to date. and filter change. I did not encounter any problems, which is the case with every visit I have made to date. More
by S003497
Helpful August 20, 2011
I will NOT be back to this dealership for service. My experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a b experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a battery problem. I made an appointment and then dropped it off at 7am. About an hour later, due to a power outage at work, my plans for the day unexpectedly changed so I called the service department and talked to Gary to give them a different phone number where I could be reached. He said he would make a note of it and let Steve know. About 11am I still had not heard from them so I called back to explain again that I was available to pick up my van as soon as it was finished. With an annoyed tone to his voice, Gary again said he would relay the message. By 2:45 I had still not heard from them and called back. Amazingly enough, my vehicle was currently with the technician who determined it needed a battery. Why after almost 8 hours was my vehicle not ready to go after such a simple repair, not to mention, why was I not called sooner???? I found out 3 hours later when I returned home that Steve called my home number and left a message about 12:30. Of course, I was not there because that is NOT the contact number I left with Gary when I called the first time nor was it the number I originally left with the service order! Also, when I went to pay for the service, the cashier acted as if it was a big imposition for her to get out of her chair and process my payment. I felt like no one at this dealership cared about doing a quality job and pleasing their customers. If I can't count on them doing such a simple repair with quality in a timely manner why would I trust them to do anything else? I won't be back. More
by janelcates
August 19, 2011
John Boyd listened to my complaint and had Mike, the front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get it fixed using my warranty. They were friendly ,caring and GOT THE JOB DONE! I LOVE them all!!!!! More
by D Burns
Employees Worked With
John Newman, John Boyd, and Mike ,the front end specialist, Doug Newman, Jon Boyd
August 13, 2011
Greg was very congenial and easy to communicate with in discussing my concerns about my car. His staff was very efficient and dealt with all of my requests for service in a quite reasonable time and at a discussing my concerns about my car. His staff was very efficient and dealt with all of my requests for service in a quite reasonable time and at a quite reasonable price. All of their explanations were clear and thorough. More
by dodgecaravan
July 21, 2011
The Service Department personnel are all very friendly and know you by your name after the first visit. I have been taking my Jeep and Chrysler 300 to them since 1997. They know what customer service me and know you by your name after the first visit. I have been taking my Jeep and Chrysler 300 to them since 1997. They know what customer service means and puts it in effect. I have recommended their service department to at least 3 different people and they all have given me positive feedback on their experience at Overland Park Jeep. More
by gschre
Employees Worked With
Todd, John, Stephen, Stephen Snyder
April 11, 2011
Great dealer to work with for service. Todd really does a good job of taking care of his customers like family. I have been going to him for 15 years now. I always bring him cookies when I have my Jeep i a good job of taking care of his customers like family. I have been going to him for 15 years now. I always bring him cookies when I have my Jeep in for service. I would recomend this dealer to everyone. More
by tpmtpm
Employees Worked With
Todd
July 31, 2009
I have dealt with Overland Park Jeep/Dodge for around 10 years now and have always had a great experience. The service department is awesome! We also purchased a car from them and that experience was also years now and have always had a great experience. The service department is awesome! We also purchased a car from them and that experience was also great. I would recommend this dealership to anyone. More
by ffjlw94
Employees Worked With
Todd in service/ David Lee in Sales
