Reeder Chevrolet

I arrived at the dealership on a Saturday to look at a used truck that turned out to be not what I wanted. So then I was turned over to new trucks. I looked and said I would decide overnight and let them used truck that turned out to be not what I wanted. So then I was turned over to new trucks. I looked and said I would decide overnight and let them know the next day. We'll because I live 30 miles away, I agreed to let them value my trade and was told it wouldn't take 15 minutes. After a lengthy time, we made a deal, but was told it would have to made that day. So then like the time stopped.they told me they were gonna wash the truck and fill the fuel tank. I agreed. When we finally got into finance, I asked could they go wash and fill truck while we were doing paperwork, and the finance lady called and instructed them to. When we exited finance the truck was still in same spot and neither had fuel and was still dirty. After being at a dealership for 5 to 6 hours with no lunch or dinner, I did not enjoy waiting for them to go get a fuel card and go put fuel in my truck, while I stood in the parking lot waiting even longer. Also the vehicle got washed when I got home after dark that night by myself More

I was worried about my vehicle after a recent oil change. The technicians were fast and knowledage as well as their whole customer service was top notch. I have never felt more welcome at a dealership. I wil The technicians were fast and knowledage as well as their whole customer service was top notch. I have never felt more welcome at a dealership. I will be going back for all service(s) and repairs. Thank you Reeder Chevrolet! More

I did not get any feedback after a 27 point inspection was completed. I’ve told the service department on two occasions now of some issues I’ve been experiencing with my vehicle and feel like my concerns was completed. I’ve told the service department on two occasions now of some issues I’ve been experiencing with my vehicle and feel like my concerns are not being taken seriously. With my warranty coming to an end soon, I’m nervous I may not get any resolutions in time. I also set up an appointment online for an oil change which listed a price of 89.95 but it ended up costing about $10 extra. More

The customer service experience at Reeder Chevrolet Knoxville is exceptional during the vehicle purchase process. I recently purchased a 2025 Tahoe Premier and purchased additional warranty coverage. Knoxville is exceptional during the vehicle purchase process. I recently purchased a 2025 Tahoe Premier and purchased additional warranty coverage. However, the customer service experience deteriorates significantly when attempting to obtain warranty repairs. One of the additional warranties I acquired was the ding shield protection, which guarantees coverage for any dent on the vehicle’s exterior not exceeding the size of a credit card. Unfortunately, I encountered a minor dent on my hood caused by a rock. I scheduled a warranty repair at Reeder Chevrolet Knoxville, where a PDR technician performed the repair. Upon receiving the vehicle back, I noticed that the repair had worsened, with the dent appearing more pronounced than before. The technician had pulled the dent too far out, creating a visible bubble that was more prominent than the dent itself. I expressed my dissatisfaction to the sales manager, Brian, who suggested that I consider installing a bug shield to conceal the unsatisfactory repair. However, I declined to purchase a bug shield, as I felt it would be an unnecessary expense after investing $82,000 in the vehicle. Determined to rectify the issue, I returned to the body shop to present the repair. The technician acknowledged the extent of the damage and expressed regret for the improper repair, even expressing that the body shop could have done better. They informed me that the only viable solution was to have the hood repainted and hammered back down to its original condition. I agreed to the repair, and it was completed, albeit with a repair bill of $573. I believe that this repair should have been covered under warranty, as it was a direct result of the initial repair. Regrettably, my experience at Reeder Chevrolet Knoxville has left me deeply disappointed with their customer service after the initial purchase. I will not be purchasing another vehicle from this dealership in the future. More

I was surprised at how quickly they took my car in, and began evaluating the needed repairs. I was at the dealership less than an hour, and given a courtesy ride home. Within a couple of hours, an estima began evaluating the needed repairs. I was at the dealership less than an hour, and given a courtesy ride home. Within a couple of hours, an estimate of the cost of repair was emailed to me. The final cost was exactly what was agreed to, and I actually got my vehicle back a day earlier than originally expected. More

I never worry about what I will be told when I take my car to be fixed. My family has used Reeder for decades and I have never had a bad experience. I appreciate how they break down the critical needs a car to be fixed. My family has used Reeder for decades and I have never had a bad experience. I appreciate how they break down the critical needs and the things that can wait a bit. This helps to keep me and my family safe, while being able to plan/budget for the other needs. Their prices are fair and their staff is always thoughtful and competent. The showroom/waiting areas are always clean and pleasant. It is a great dealership. More

Dealership is absolutely garbage. Purchased by new owner and does not honor five free oil changes they used as selling tactic. I bought the car 2 days before dealership was sold. They Purchased by new owner and does not honor five free oil changes they used as selling tactic. I bought the car 2 days before dealership was sold. They also told me the car I purchased and had only driven 1500 since leaving the dealership needed new tires and an alignment. Will never use them again not recommended to anyone. Steer clear! More

Huge shout out to Michael Flack! He was one of the BEST salesman's I have ever had contact with. He helped me get out of my 2019 Jeep Compass “Covid Car” that I had $10k-$11k of nega He was one of the BEST salesman's I have ever had contact with. He helped me get out of my 2019 Jeep Compass “Covid Car” that I had $10k-$11k of negative equity in. I never thought I would be driving off the lot in a New 2025 Chevy Traverse, but he made it happen! He didn’t rush me into a car, and listened to me about what I wanted price and feature wise. Thank you Michael and team! More

Don't pass this place up, if your looking for a new vehicle. Excellent customer service.. vehicle. Excellent customer service.. More

Very friendly and helpful. This was the easiest buy I have ever had.will be going back when I need another vehicle. This was the easiest buy I have ever had.will be going back when I need another vehicle. More