Reedman Toll Honda of Downingtown - Service Center

Customer service I think every person I delt with doesn't like there job. I felt I was a inconvenience to them and they couldn't wait to get rid of me. They didn't e I think every person I delt with doesn't like there job. I felt I was a inconvenience to them and they couldn't wait to get rid of me. They didn't even want to talk to me. When I was spoken to the wanted to tell me I did wrong and basically shoved my keys and paper in my hand. I think people need to learn about customer service and how to treat people. Last time I was there everyone was so nice. That's why I came back. They even washed my car. This time I didn't even get a goodby. More

Stay Away from Roberts Service Department!!! Roberts service will try to rip you off!! I had an air conditioning problem and took it three times to Brian who was the tech in their service departm Roberts service will try to rip you off!! I had an air conditioning problem and took it three times to Brian who was the tech in their service department. Each time he didn't fix it correctly so I would have to come back and spend more money. I then took it to a reputable independent service center and was told Brian put 1 oz of refrigerant in the system when it needed 17oz's! Stay away from Roberts Serviice!!!! More

Service Problem The Doug's service team is not trusted and unprofessional. I emailed to the company and complained about the service I got, and no one got back to me. The Doug's service team is not trusted and unprofessional. I emailed to the company and complained about the service I got, and no one got back to me. They sent you the survey to fill out, and they don't follow up to correct the problems. So, what's the use of that survey? More

Terrible service team I recently used to bring my cars here all the time but following the way I was treated by their representative Doug I will not be going back anytime s I recently used to bring my cars here all the time but following the way I was treated by their representative Doug I will not be going back anytime soon. He is very unprofessional along with rude and do not understand why he still has a job! More

bad service writer I called in to schedule an appointment for my 2013 pilot. I was informed that one of my struts were leaking and called to schedule an appointment I t I called in to schedule an appointment for my 2013 pilot. I was informed that one of my struts were leaking and called to schedule an appointment I talked to a guy named doug, he was the rudest person I have ever talked to! I told him about my problem and he basically called me a liar, was very rude with me and at one point said" well what do you want me to do" after I told him that I would take my vehicle to another dealer he said "go ahead" never tried to earn my business back. I will never return!!! Thanks doug More

BEWARE. Brought a 99 Honda Civic in for service-check BEWARE. Brought a 99 Honda Civic in for service-check engine light on for no apparent reason. Brought car in on a Tuesday night. Had to fight for BEWARE. Brought a 99 Honda Civic in for service-check engine light on for no apparent reason. Brought car in on a Tuesday night. Had to fight for car to get looked at on Wednesday. Jeff-Service Advisor-never called. Had to repeatedly call. Car wasn't looked at till late afternoon-took 20 min to diagnose but now had to order parts to do repair next day. Car to be ready by 3pm next day. Arrived at 4pm Thursday, new $300 part installed but it didn't fix the problem. They don't know why? They also couldn't explain why they didn't call to say don't drive the 25 minutes EACH WAY to pick up the car because it is not ready. Filed service complaint with American Honda. Next day (day 3) heard from Jeff for the FIRST TIME around noon. Can't figure out why new parts aren't working. On phone with tech support. Called Jeff at 3pm since heard nothing since noon. Said car was ready. No explanation for why he didn't call to say so. He claims the car's computer system needed to be rebooted. Denies that $300 part was not necessary even though it was the reboot, not the part, that fixed the problem. Offered to have me pay for 8 hours of tech time at $90 an hour instead of $300 part/labor. Car there for 3 days and only 8 hours of tech time? Charging for a part that didn't fix the problem? Want me to pay for 8 hours of tech time to figure out what is wrong with a car that has the check engine light on? Only take your car for service to Roberts Honda if 1) You don't need the car back anytime soon, 2) you are willing to pay for guesswork, 3) you like to be treated with disrespect and rudeness. Roberts Honda Service Dept treats you as if they are doing you a favor. Amazing attitude for a service provider. One more example of their exceptional customer service? All service personnel take lunch at the same time so you can not get information from anyone. We have never heard of such a thing--Acura, Toyota, Mazda--all stagger lunches to provide service to their customers. This should have been our clue on Day 1 regarding their attitude towards customers. Run, don't walk from here. More

I am very happy with Craig and his fantastic crew. I have purchased a preowned Alero, an Accord, a new Chevy Aveo and a new Chevy Cobalt. My next car will also be purchased here, and I highly recomme have purchased a preowned Alero, an Accord, a new Chevy Aveo and a new Chevy Cobalt. My next car will also be purchased here, and I highly recommend this dealership. My salesman has been fantastic for three of the four. More

This dealership has cheated me out of over $3,500. They are crooked and CANNOT be trusted. My 2001 Honda was in great shape and had 140K miles when it started acting funny. I took it to the dealership and are crooked and CANNOT be trusted. My 2001 Honda was in great shape and had 140K miles when it started acting funny. I took it to the dealership and they charged me $700 to fix it. Two days later the check engine light came on and the car was still acting funny. Each time I took it to this dealership, they told me a different problem (even though it was always the same original issue.) I would pay $700- $1000 every time and the car would never drive properly. Each time, my husband spoke to the mechanic and asked him to check the transmission because it felt like a typical transmission issue. FINALLY, after a year and a half of taking it there they checked the transmission. Guess what? The transmission was shot. Of course they could do nothing for me, nor re-imburse my money that they wasted. The topper is that they said they would generously give me $100 for a trade in! I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!! More