Reedman Toll of Drexel Hill - Service Center

Horrible since change of ownership First time bringing my car there since the change in ownership. Was so unhappy to find that none of the Drexel Hill Nissan service staff was there (A First time bringing my car there since the change in ownership. Was so unhappy to find that none of the Drexel Hill Nissan service staff was there (Alyssa was out sick). The computers were not working, the heat was broken and the men's room was out of order. When they did fix the men's room the smell of cleaner was so strong that it overpowered the waiting room. My car was finished with its oil change and tire rotation within half an hour. I saw it leave the garage area. I gave it an hour (only because I was watching a TV episode on my phone and wanted to finished) before I went to check on it. I was told that it had just finished and was waiting on the paperwork. When I got to the paperwork the computers were working again, but there were techs teaching the staff how to use them. The service tech told me he could just mail me the receipt. I told him that I liked to signed off on the work that was actually done and he seemed flustered that I wanted to wait. There also was not a multi-point inspection form attached to the paperwork. When I asked where it was he said that they had "run out". I told him that I wanted one. He went into the garage and came back with a multi-point inspection form completed as well as the invoice for me to sign. And somebody reset both of my trip counters which I use to calculate gas mileage. On the invoice it said that my car was ready at 14:30 and it had gone in at 14:03 which means that I went to check on it half an hour after it was done and then spent half an hour checking out. If I did not have another complimentary oil change with my car purchase, this would be my last visit. I will say the only saving grace is that they still have a majority of the mechanics. More

Place went sour Don't bring your car here. New people came in and prices increased. New staff is awful and rude. The general manager is a creep. Bring back drexel hil Don't bring your car here. New people came in and prices increased. New staff is awful and rude. The general manager is a creep. Bring back drexel hill nissan. We miss Cristina More

Good and bad experiences Good with respectful customer service while waiting for your car, but bad with them not fully checking if things were already fixed or not, for they Good with respectful customer service while waiting for your car, but bad with them not fully checking if things were already fixed or not, for they tried to charge me to fix what were already fixed... They should not assume but double check to make sure... More

Great customer service Went to get my oil change and sensirs check while getting my recall done.... Everytime I come here Christina treats me like family.... love this place Went to get my oil change and sensirs check while getting my recall done.... Everytime I come here Christina treats me like family.... love this place.... great customer service. More

Awesome Customer Service If you're looking for a dealership with a personal touch & excellent customer service, then Drexel Hill Nissan is the dealership for you from sales to If you're looking for a dealership with a personal touch & excellent customer service, then Drexel Hill Nissan is the dealership for you from sales to service! More

Drexel hill nissan I came here for my recall & I liked them so much i rescheduled my inspection for the following week. The service is good & the people who work there a I came here for my recall & I liked them so much i rescheduled my inspection for the following week. The service is good & the people who work there are awesome. More

CAR MAINTENCE ALWAYS A PLEASURE TO BRING MY 2 NISSANS FOR SERVICE. FRIENDLINESS OF BOTH WEN I CHECK IN AND LEAVING ALWAYS ON TIME AND EXPLAINS EVERYTHING. THANK ALWAYS A PLEASURE TO BRING MY 2 NISSANS FOR SERVICE. FRIENDLINESS OF BOTH WEN I CHECK IN AND LEAVING ALWAYS ON TIME AND EXPLAINS EVERYTHING. THANKS FOR MAKING MY VISITS A GREAT EXPERIENCE. More

Nicest people work there. Fair and accomidating. The peoe who work here are so nice.Always ok Pleasant, very accomidating. Service fast. Waiting room comfortable. Sales people not over bearing or pu The peoe who work here are so nice.Always ok Pleasant, very accomidating. Service fast. Waiting room comfortable. Sales people not over bearing or pushy. Tom Arnold is very knowledgeable. I would recommend this dealership to anyone. This was my first Nissan and I love it! More

Staff willing to help I was very happy with the profession staff. Very helpful its a great place to have your car serviced. I would recommend this dealership to my friend I was very happy with the profession staff. Very helpful its a great place to have your car serviced. I would recommend this dealership to my friends and relatives. Christina was very professional, I enjoyed working with her. More

Professional Atmosphere I am very pleased to report, that my family has been coming here for years. My husband leased a car here a number of years ago while we were dating. I am very pleased to report, that my family has been coming here for years. My husband leased a car here a number of years ago while we were dating. I also leased a car here since we have been married. The customer service has always been courteous and respectful. I feel that my car is in good hands whenever we take it in for service. No complaints. More