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Regal Chevrolet - Service Center

Lakeland, FL

4.3
808 Reviews

808 Reviews of Regal Chevrolet - Service Center

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May 07, 2021

2 hours for a scheduled appointment oil change. Wasn’t notified when it was done either. I walked to the front desk when I saw the car just sitting there 2 hours later. More

by FALLOUT9087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ragonese
May 10, 2021 -

Regal Chevrolet responded

Thank you for your feedback, we apologize for the inconvenience and will speak to our staff to prevent this from happening again.

May 07, 2021

I have been having our Equinox serviced since 2015 and have been very satisfied the entire time. Our service advisor is the best we've ever had. More

by LDWOLF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
May 13, 2021 -

Regal Chevrolet responded

Thank you, we think she is pretty great too. See you next time :)

May 07, 2021

It sucked paid out 443.00 dollars and the car is worse not fixed nothing more to say other than it sucked all the way More

by Allibat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
May 10, 2021 -

Regal Chevrolet responded

Thank you for your feedback, unfortunately you did not complete the recommended work to get your vehicle back to properly operating. If you would like to schedule the rest please contact us and we would be happy to make you an appointment.

May 10, 2021 -

Allibat responded

I got a great car now thanks to the trade in.

May 06, 2021

Jarrett Schrom always goes out of his way to see that I am thoroughly taken care of. I greatly appreciate his attention to my vehicle. More

by BILLSCHU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
May 06, 2021 -

Regal Chevrolet responded

Thanks Bill!

May 06, 2021

Great service! Paul was easy to work with and the recall work was done correctly. I called another dealer that was closer and they were very rude.0 I highly recommend Regal Chevy to anyone More

by jjulian3d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
May 13, 2021 -

Regal Chevrolet responded

Thank you Julian, we hate to hear how you were treated at another dealership. But are so happy it brought you to us!

May 05, 2021

Service was excellent. Jarrett was courteous of my time while providing updates and excellent service. Ruth, my shuttle driver was awesome as well! Great experience all around. More

by mattmcphail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
May 06, 2021 -

Regal Chevrolet responded

Thank you!

May 04, 2021

Stellar service, exceptional customer service as always! Easy in and easy out. Courtesy wash is always a nice touch. These folks understand what customer service is and practice everyday! More

by pamela_rawlinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
May 04, 2021 -

Regal Chevrolet responded

Thank you Pamela :)

May 04, 2021

Jarrett was the most helpful service representative I've had at any service center I've ever been to. He was friendly, kept me updated on the repair status throughout my car getting worked on, was up front More

by chobeerunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
May 06, 2021 -

Regal Chevrolet responded

Repairs are never fun, but glad we could make it a good experience :)

May 04, 2021

Lisa was very helpful and professional. Took care of me. Would like to keep doing business with her. She kept In contact with me about my vehicle and what was going on. Very satisfyed More

by hernandez.v0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
May 04, 2021 -

Regal Chevrolet responded

That's fantastic to hear, Thank you & we can't wait to see you next time!

May 03, 2021

Great service and hospitality Idjdnxjdjd didi didjc Great service and hospitality Idjdnxjdjd didi didjc dhdjdid didnf djdidj dhdjdj didjcj dhdjdj dhdjdjd dhdjdjd dbdjdj dhdjd dhdjd djdjd. Djdjd. D More

by james.henry0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay, Charlie Norwood
May 04, 2021 -

Regal Chevrolet responded

Thanks!

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