Regal Chevrolet - Service Center

I had a 930am appt. and was checked in by 940am. I was told that it would be about 1hr. And change! Finally at 1130am I went up to ask if there was a problem and the girl called my name as I walked toward told that it would be about 1hr. And change! Finally at 1130am I went up to ask if there was a problem and the girl called my name as I walked toward her. I asked if the mechanic could just look at the underneath when he had it up and see if my muffler was loose because something was making a rattle noise. The girl told me he didn't do it because I would need a diagnostic test for that and it costs $89 I think. I had a recall that they told me about, and oil leak, and that I needed tires which I already knew I needed. There was an estimate for everything attached to my paperwork but I never got a copy of it. All in all service was good, lil lengthy and in my home town when the car is done I like that the mechanic or service guy will come explain everything to me. When I got in my car and left i checked oil percentage and I saw that it was never reset so I had to figure out how to do it!! Overall that's why I gave a 4star rating! More

Had my car serviced on 04/16/21 for a check engine light. On 04/19 the light came back on again so I took it in again on 04/20. It was repaired again & I drove it off the lot then had to return to Regal beca On 04/19 the light came back on again so I took it in again on 04/20. It was repaired again & I drove it off the lot then had to return to Regal because the light was still on. They’ve had the car for 2 days now & I haven’t heard from Chris when it’ll be fixed. They’ve charged me too much labor, and no communication about what the problem is and when they’ll fix it. More

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmi guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission More

Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point. get what you need. They don't confuse you with silly word play, straight to the point. More

Great service! Fast and efficient. I will come back and purchase my next truck from Regal. The level of customer service was amazing and the quality of work was above par. purchase my next truck from Regal. The level of customer service was amazing and the quality of work was above par. More

Great service and professional staff, will return in the future, have already made a appointment for additional work to be done, lisa Guthrie is very good at what she does, and mechanic was exceptional!! future, have already made a appointment for additional work to be done, lisa Guthrie is very good at what she does, and mechanic was exceptional!!! More

Fast and friendly. Complete and always stayed in touch with me the customer. Chris was more than informative and saved me a few dollars not expecting that with me the customer. Chris was more than informative and saved me a few dollars not expecting that More

NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotat pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service. More

Very pleased with the work that was done. Customer friendly service reps and shuttle driver. I have been a customer since I moved here four years ago. friendly service reps and shuttle driver. I have been a customer since I moved here four years ago. More

Jarrett aimed to please and he did! He kept me informed of what was happening the entire time my car was being worked on. I was provided a rental. It was a huge repair and he agreed Regal Chevrolet will st of what was happening the entire time my car was being worked on. I was provided a rental. It was a huge repair and he agreed Regal Chevrolet will still be there if there are anymore problems. Thanks. More