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Regal Chevrolet - Service Center

Lakeland, FL

4.4
825 Reviews

825 Reviews of Regal Chevrolet - Service Center

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April 22, 2021

Found out the last oil change they messed up my oil pan bolt and fixed it. But then got this oil change and they had to fix it again. Asked for new oil pan but was assured that this would fix the problem. More

by Swanny1434668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ragonese
May 03, 2021 -

Regal Chevrolet responded

Please call Chevrolet Service Manager, Steve Chilton to discuss your concerns at 863-904-1170

April 22, 2021

Always a pleasure to deal with. The friendly staff starts with the person that meets you at your car when you pull in, to the cashier that checks you out at the end of your service. I’ve never had a bad expe More

by LRHURN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
May 03, 2021 -

Regal Chevrolet responded

Thank you!

April 22, 2021

I am very happy with my vehicle and Pleased with my visit for service and the extra mile they went to Make a situation good More

by catskillgal79
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley, Albert Rivera, Paul Clason
Apr 22, 2021 -

Regal Chevrolet responded

Thank you

April 22, 2021

I had a 930am appt. and was checked in by 940am. I was told that it would be about 1hr. And change! Finally at 1130am I went up to ask if there was a problem and the girl called my name as I walked toward More

by roadkinggirlcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
May 03, 2021 -

Regal Chevrolet responded

Thank you for your feedback, Your service Advisor was new so we will address your concerns with her. Check you email, we send all inspections & coupons straight to your email so you know exactly what we recommended

May 03, 2021 -

roadkinggirlcc responded

After i left your dealership from my simple oil change the following things were wrong with my car: The driver door handle came off. The fan to regulate how much air comes out when using heat or air conditioning does not work. The low coolant light came on and i had to stop at a dealership on my way back to Michigan to have them fill it. Plus the mechanic did not reset my oil percentage light. None of these things were wrong with my car before my visit to your shop.... maybe your mechanics want to stay busy????????? Just very odd things to happen on their own after i visited your place!!!!!

April 22, 2021

Had my car serviced on 04/16/21 for a check engine light. On 04/19 the light came back on again so I took it in again on 04/20. It was repaired again & I drove it off the lot then had to return to Regal beca More

by Mary Vanderfin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy Dailey, Chris Lashley, Paul Clason
May 03, 2021 -

Regal Chevrolet responded

Mary, Please call Chevrolet Service Manager, Steve Chilton at 863-904-1170 to discuss your experience.

April 22, 2021

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmi More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Chilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : English , Lisa Guthrie
Apr 28, 2021 -

Regal Chevrolet responded

Chris, Thank you for your feedback. Please Contact Steve Chilton, Chevrolet Service Manager, So he can look into this further for you. 863-904-1170 xt 1012

April 21, 2021

Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point. More

by Dmeilskov13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay, Issa Bendeck, Melissa Ragonese
Apr 22, 2021 -

Regal Chevrolet responded

Thank you

April 18, 2021

Great service! Fast and efficient. I will come back and purchase my next truck from Regal. The level of customer service was amazing and the quality of work was above par. More

by vincentpassero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
Apr 19, 2021 -

Regal Chevrolet responded

Thank you Vincent!

April 17, 2021

Great service and professional staff, will return in the future, have already made a appointment for additional work to be done, lisa Guthrie is very good at what she does, and mechanic was exceptional!! More

by TIMOTHYSIMS45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Apr 19, 2021 -

Regal Chevrolet responded

Thank you, we will see you soon.

April 16, 2021

Fast and friendly. Complete and always stayed in touch with me the customer. Chris was more than informative and saved me a few dollars not expecting that More

by crocket642008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Apr 19, 2021 -

Regal Chevrolet responded

That's awesome! Thanks for choosing Regal!

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