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Regal Chevrolet - Service Center

Lakeland, FL

4.3
808 Reviews

808 Reviews of Regal Chevrolet - Service Center

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February 09, 2021

This was my first time dealing with your dealership as we are new to Florida. We still had vouchers from our service program to use. Everyone I spoke with was very pleasant and answered all my questions. Ver More

by Lacyjvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

Thank you and Welcome to the Sunshine state!!

February 09, 2021

My truck was covered in oil on both passager and driver door. I had to pay $50 to get truck cleaned after oil change. I was contacted about issue but it has not been resolved. Very upset More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

We are still waiting on you to send us the receipt so that we can reimburse you. We apologize for the inconvenience and would have personally detailed it had we realized it.

Feb 10, 2021 -

KD responded

I did not get a receipt from the detail company

February 09, 2021

Lisa & her team did an excellent job & even washed my Equinox! Clean & organized service department, Friendly & caring staff, Everyone was easily identifiable & accommodating. Great experience More

by RLOGERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 10, 2021 -

Regal Chevrolet responded

Thank you, see you next time :)

February 09, 2021

Service was great and beautifully executed. Couldn’t ask for better help from a service center. They met my needs and adjusted for my benefit. More

by KSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

Thank you!

February 09, 2021

Great service . They knew me when I came in . Very clean waiting area . Hot coffee prompt service . Great customer service . Free car wash After the car is serviced More

by HENSLICEGRAMMY@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 10, 2021 -

Regal Chevrolet responded

Thank you!

February 06, 2021

Lisa took great care of me while my truck was in the shop she communicated with me every step of the way even made sure I had a vehicle on Monday when I needed one More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 08, 2021 -

Regal Chevrolet responded

Thanks Angel!

February 06, 2021

Lisa took great care of me and my vehicle,. She made sure I had a vehicle when I needed one, she let me know what was going on the whole time. Very satisfied More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 08, 2021 -

Regal Chevrolet responded

Thanks!

February 05, 2021

Jarrett always gets me in and out, customer service is always great. Helped me fix the problem to my car without hesitation. Very knowledgeable. Thank you. More

by KLOURENCO92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong
Feb 05, 2021 -

Regal Chevrolet responded

Thank you!!

February 04, 2021

Other think they never said how much i can get for my trade this week i call and one of the managers open my file and tell me $500 if i know going to be 500 i keep the card and put 500 down bit this week More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Feb 05, 2021 -

Regal Chevrolet responded

Carlos, We can not accurately appraise a car without it here, we have plenty of other cars available (in better condition if that one wen to auction) Give me a call, I would be happy to help :) Alaina Southern Customer Service Manager 863-333-4633

February 03, 2021

No matter the problem, Regal Chevrolet‘s Jarrett Schrom is waiting to solve it! This time it was a blown tire. He made sure I had exactly the one I needed, mounted, balanced, and installed it in the prom More

by dnoelg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 04, 2021 -

Regal Chevrolet responded

Thank you!! We are glad to have you back on the road

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