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Regal Chevrolet - Service Center

Lakeland, FL

4.3
808 Reviews

808 Reviews of Regal Chevrolet - Service Center

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January 01, 2021

Good dealer very helpful friendly very knowledgeabl only problem I had was they didn't put the antenna back on and they didn't reset the oil computer. More

by LADONNA_PHILLIPS42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jan 05, 2021 -

Regal Chevrolet responded

Ladonna, we apologize for the inconvenience if you stop by the service drive they can reset for you or perhaps call your service advisor and they could walk your through it. We will talk to our team about being more attentive.

January 01, 2021

Jarrett Schrom service was excellent, he called and walked me through everything that I schedule for my appointment to make sure everything that he had was correct. When the service was done he called More

by Williamclevenger79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Chris Lashley
Jan 04, 2021 -

Regal Chevrolet responded

Mr. Clevenger, We apologize for the inconvenience and lack of communication from our staff. You will be in good hands with Jarrett and we will address these issues with our staff. Thank you, Alaina Southern

January 01, 2021

This Dealership is good about trying to get your vehicle in the shop if there's a problem. One of the other things this Dealership does is there courtesy van will pick up or deliver you from the Dealership. More

by KJH7E9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jan 04, 2021 -

Regal Chevrolet responded

Thanks for choosing Regal!

December 31, 2020

Very nice employees and fast service, we have used them before and we will use them again. We are snowbirds and we are glad we have found a reliable place for car repairs More

by clf110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Vanella, Jason Barrett
Jan 04, 2021 -

Regal Chevrolet responded

Thank you for choosing us!

December 30, 2020

Chris handled my corvette with thorough,professional , and technical support on my baby. Thank goodness it was only the key fobs!. I will continue to bring my car here. With coupons for maintenance too. More

by blondparamedic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Basen, Chris Lashley
Jan 04, 2021 -

Regal Chevrolet responded

Thank you!

December 30, 2020

I will be going to another Chevy dealership next time. Poor experience and would not recommend for anyone to have their car serviced there. l More

by corrie813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Jan 04, 2021 -

Regal Chevrolet responded

We would appreciate more feedback so we can address whatever problems you had during your service visit. Please email or call alaina.s@regallakeland.com 863-333-4633

December 29, 2020

Went in for service. I was informed the vehicle was due for additional services but unable to afford. Services could be less expensive. Overall great customer service. More

by ADAVIS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jan 04, 2021 -

Regal Chevrolet responded

Thanks, You can always check out our website & social media for coupons - as well as we have financing for costly repairs.

December 28, 2020

Took awhile to be greeted,too many folks busy with personal business, saw my vehicle in the finished lane so i had to go inquire about it. Had to Waite for someone to go find someone to take my paymen More

by ALNORTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
Jan 04, 2021 -

Regal Chevrolet responded

Thank you for your feedback, would you please provide your name and telephone number in a private message or send to alaina.s@regal lakeland.com so we can access your records

December 25, 2020

Did not have an appointment they treated me with respect got my oil change I’m happy Especially on a couple of days before Christmas and I did not want to drive my vehicle any more than I had to without ge More

by COBRA8166@aol.com
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jan 04, 2021 -

Regal Chevrolet responded

We hope you enjoyed your Holidays, always happy to help!

December 24, 2020

Great Sevice and quality work. Very friendly and communicated effectively. Professional environment with accommodating staff. Took cate of my issue in one day and aimed to please. More

by crump3894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher
Jan 04, 2021 -

Regal Chevrolet responded

Good to hear!

Jan 08, 2021 -

crump3894 responded

When I brought my car back for a clear coating issue, my four (4) jack pucks that I installed the night before were missing. I advised the body shop manager of the missing parts but I still have not received my missing parts.

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