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Regal Chevrolet - Service Center

Lakeland, FL

4.4
811 Reviews

811 Reviews of Regal Chevrolet - Service Center

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October 22, 2020

It was a pleasure working with Steven in service. He was very nice and kept me informed without me having to call to find anything out. The work was done in a quick amount of time and I had my vehicle back More

by JESSNDREW620
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Oct 23, 2020 -

Regal Chevrolet responded

Thank you for choosing Regal, we look forward to continuing to service your vehicle!

October 21, 2020

I gave 3 stars because Chris in service was good but VERY disappointed in the courtesy shuttle. Had to wait 45 minutes because shuttle went 20 miles away. I was late to where I was going and had to get an Ub More

by mrebello48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Lashley
Oct 22, 2020 -

Regal Chevrolet responded

We apologize for the inconvenience and will look into what happened & how we can prevent from happening again.

October 21, 2020

Jessica, the person I dealt with in service is friendly, professional, considerate and very customer oriented. She does a fantastic job. Jessica is outstanding. I really appreciate Regal Chevrolet's opti More

by BERTHAROWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Oct 23, 2020 -

Regal Chevrolet responded

Thank you, We do require our staff to wear face mask and will be sure to do a better job of enforcing!

October 21, 2020

Very satisfied with the service. Lisa is always very accommodating and friendly. Miss having my car cleaned inside when having my car in for service More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Oct 23, 2020 -

Regal Chevrolet responded

Just ask, they will vacuum for you!

October 20, 2020

Jarrett was a great service technician and helped me out! He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer. More

by STEPHJOBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Oct 27, 2020 -

Regal Chevrolet responded

Thanks Steph, Jarrett is quite the multi tasker!

October 19, 2020

They did a great job from owner to sales .everything I needed they help me with. When the car came in they made sure I knew everything about it. Thanks More

by brucec1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher
Oct 27, 2020 -

Regal Chevrolet responded

Congrats on your new car!

October 19, 2020

Lisa got it done! Didn't have to keep calling and checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1. More

by Nils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Oct 27, 2020 -

Regal Chevrolet responded

Thank you!

October 19, 2020

Convenient drop off, friendly staff who want to help. Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm More

by WCHESTNUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Oct 27, 2020 -

Regal Chevrolet responded

Thank you!

October 17, 2020

My tire pressure was not checked. That’s the only complaint I have. I was actually looking forward to my appointment so I could get air put in my tires. More

by sddavis1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Oct 27, 2020 -

Regal Chevrolet responded

We are sorry for the inconvenience and will address with our staff. - you can swing by anytime and we will refill your tires!

October 16, 2020

Jarret was awesome! My trunk latch broke apparently and he got it fixed under warranty very quickly! Thank you, it will make going to the hospital much easier when loading the car! More

by LJL1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Oct 27, 2020 -

Regal Chevrolet responded

That's awesome!

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