Regal Chevrolet - Service Center

Very satisfied with the service. Lisa is always very accommodating and friendly. Miss having my car cleaned inside when having my car in for service accommodating and friendly. Miss having my car cleaned inside when having my car in for service More

I gave 3 stars because Chris in service was good but VERY disappointed in the courtesy shuttle. Had to wait 45 minutes because shuttle went 20 miles away. I was late to where I was going and had to get an Ub disappointed in the courtesy shuttle. Had to wait 45 minutes because shuttle went 20 miles away. I was late to where I was going and had to get an Uber. No communication with the driver with an ETA when I needed to be picked up. Waited almost an hour. This was my first time at the dealer. The service department didn't do anything to try to make me happy. Nothing. Just "I'm sorry." Could have given me a car wash.....something. nope. Nothing. I even told them I forgot my coupon at home. They could have honored it anyway. Nope..... More

Jarrett was a great service technician and helped me out! He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer. He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer. More

They did a great job from owner to sales .everything I needed they help me with. When the car came in they made sure I knew everything about it. Thanks needed they help me with. When the car came in they made sure I knew everything about it. Thanks More

Lisa got it done! Didn't have to keep calling and checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1. checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1. More

Convenient drop off, friendly staff who want to help. Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm. More

My tire pressure was not checked. That’s the only complaint I have. I was actually looking forward to my appointment so I could get air put in my tires. complaint I have. I was actually looking forward to my appointment so I could get air put in my tires. More

Jarret was awesome! My trunk latch broke apparently and he got it fixed under warranty very quickly! Thank you, it will make going to the hospital much easier when loading the car! he got it fixed under warranty very quickly! Thank you, it will make going to the hospital much easier when loading the car! More

After spending $2,000 in Maintenance on my 2015 Colorado I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fl I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fluid Flush, Radiator Fluid Flush, Plugs and a Fuel System Flush as Recomend by the Regal, that was not Mentioned/Recomend by Chevrolet (also replaced a T conection on one of the Coolant lines). There was no walk/test drive to let me know how everything went; I had to open the hood to figure see if the work was performed or not, I then realized that my brake fluid reservoir was not closed... I was a bit skeptical since the color of the Brake Fluid was the same as before (though it should of been clear, because it was just flushed). Next day I went and Talked to Service Manager and he apologized, and took it back to clean a bit the mess left by Service and to assure they did the Brake Fluid Flush, say they did it... What I'm more concerned is the fact that Chevrolet Recommends a Transmission Filter change at 50K and 100K miles and I thought that after spending all that Money at the required miles it was done, but no, they just do a Transmission Fluid Flush; Dealer tell me it's not Recommended and that's why they didn't do it...The same about the Sparkplugs, they just did the Plugs ($20 part), not the Coils, charging almost $300, and I thought it was all included and done, since is recommended by Chevrolet... If you care for your vehicle make sure you contact Chevrolet as I am going to do and Report the incident, the negligence (that could of cost my life), and pricing (since I learned by calling another Service Dealer that I paid 30% more for the same service)... More

Lisa Guthrie goes to the extreme to provide customer satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service. satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service. More