Back

Regal Honda

Lakeland, FL

4.5
4,049 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
Contact Dealership

2615 Lakeland Hills Blvd

Lakeland, FL

33805

Directions

By Type

Showing 4,049 reviews

March 07, 2021

Took my 2004 Honda Pilot in for an airbag recall and an oil change & tire rotation. The work was done in the time quoted and staff was friendly. Would highly recommend Regal Honda to take care of your vehi More

by Alanhsoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 08, 2021 -

Regal Honda responded

Thank you, glad to have you back on the road again!

March 06, 2021

Great dealership excellent customer service thanks to Mr. Sammy de la Rosa and Ryan Campbell I bought four car from them every time is great Experience as always. More

by Saju Ahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy De La Rosa
Mar 08, 2021 -

Regal Honda responded

Thank you for choosing Regal!

March 06, 2021

The only negative was that some time in the past you've eliminated the complimentary car wash/vacuuming. So just imagine my surprise when I went to my newly serviced car and found the same messy floor as More

by GATOR62ANNE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Honda responded

We apologize for the inconvenience, the complimentary carwash is still included but the vacuuming is an extra service now. We eliminated it to help with wait times. Ask your service advisor for some guidance next time.

Mar 08, 2021 -

GATOR62ANNE responded

You're forgiven! If that was the worst thing that happened to me that day, it was a blessed day overall. Keep up the good work!

March 06, 2021

Horrible customer service here, can never find any advisor, they promise services they can’t keep, long wait times, don’t waste your time here More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown
Mar 08, 2021 -

Regal Honda responded

Tony, Thank you for your feedback. We hate to see that you had such an unpleasant experience and would like to look into it more. Please share more details so we can access your service records with Alaina Southern, Customer Service Manager at alaina.s@regallakeland.com or 863-333-4633

March 06, 2021

I was really anxious when I went in, had done some DIY work on my wife's car and thought I had screwed up her A C. Angelo assured my they would fix it right at a fair price. Long story short he delivered More

by m.mhuggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 08, 2021 -

Regal Honda responded

Glad we could help!

March 05, 2021

Excellent service, excellent customer service, I’m happy with my experience every time I come here. Service managers are awesome and techs are efficient. Great job everyone! More

by BELZER118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 08, 2021 -

Regal Honda responded

Thanks!

March 05, 2021

The Eco Detailers did an awesome job!!and My service The Eco Detailers did an awesome job!! and My service advisor in the Express lane is Great. Thanks Honda for having a Great staff !!!!! Miss the popc More

by SB980
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry can not remember his name at the moment
Mar 08, 2021 -

Regal Honda responded

Thank you!! We miss the popcorn too, hoping it will be back soon 🤞

March 05, 2021

Very un-attentive. No disclosure for trade in. No customer loyalty recognition. With a return visit request from the dealership, no one there was there to greet me at the scheduled time. I cringe hav More

by tomkrehmeier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton Fisher
Mar 08, 2021 -

Regal Honda responded

Tom, we hate to hear that you didn't enjoy your experience of your new CR-V. We would be happy to go over any questions that you have and would like to hear more feedback so we can use this as an opportunity to learn. Please contact Customer Service Manager, Alaina Southern at 863-333-4633

March 05, 2021

From time I arrived to the time I left everyone was friendly helpful and knowledgeable about what was going on ..... highly recommend all car dealerships take note on how it is to be done! More

by Popwilly44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every one I talked to has smile on there face and went above and beyond to get me the info I was looking for
Mar 08, 2021 -

Regal Honda responded

Wow, thank you! That means a lot to us :)

March 05, 2021

Ray Taylor took very good care of my Honda. The service performed was done very timely and the people are all very knowledgeable and professional. That’s why we have Ben dealing with Regal Honda for 11 yea More

by TMRICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Honda responded

Thank you so much for choosing Regal!

...
226
...