Regal Honda

It was worth the 60 mile drive. Earlier this week I purchased a new Honda, and it was an interesting experience for me, sitting on the other side of the desk. Here's why. Prior to r Earlier this week I purchased a new Honda, and it was an interesting experience for me, sitting on the other side of the desk. Here's why. Prior to retiring, I spent 35 years in the retail car business. I was a service adviser, a service manager, a sales consultant, a sales manager, and had just about every other job at a dealership except working in the collision center. Because I was a manager, I had company vehicles, so I hadn't purchased a car for years, So, 7 years later, retired and now living in Florida, not knowing anyone, it was time for a new car. Thanks to the Internet, car prices are fairly transparent. Anyone with some rudimentary research skills can quickly determine how much a dealer paid for a vehicle and about how much that vehicle should sell for. The approximate value of a trade-in can be determined in a similar manner. Thanks to websites like "Autotrader.Com" and "Cars. Com" I knew which dealers in the area had the model I wanted, with the equipment I wanted, in the color I wanted. I knew how much the car should sell for, I knew approximately what my trade-in was worth, and I knew about how much profit I thought the dealer should make, so I emailed the dealers that had what I wanted, and told them, politely, what I'd pay, including everything. The dealers that attempted to xxxxxxxx me were deleted ("My used car manager is looking for cars like yours!!!!") The dealers that told me "Call us!" were deleted because I didn't want to talk to someone on the phone, I wanted something in writing, because a business agreement in writing leaves no room for misunderstanding. Regal Honda, and sales consultant Andre Betances did exactly what I wanted. Andre found the car I wanted, communicated my offer to his manager, who accepted my offer, (assuming my trade-in was as I'd described it) I arrived at the dealership and there were no surprises, which, honestly WAS a surprise, because over 35 years in the car business I'd seen 'em all. ("Oh, the price we quoted you didn't include the undercoating and the fabric treatment"). So, the best surprise was no surprise. Again, our sales consultant, Andre Betances, was awesome. The only reason I didn't give the store a superior rating was what I perceived to be a lack of friendliness in the sales department (except for Andre, of course) I was at the dealer for about 2 hours, there were dealership employees all over, and NONE of them smiled or said "hello", mostly because they had their heads in their phones. The sales manager didn't come out of his/her office to say "Hi, and thanks for your purchase", In fact, the friendliest person on the sales floor (except for Andre) wasn't even in sales, she was the cashier! More

Nice new car buying experience! We worked with David Schultz for our new car. He has helped us to enjoy a hazzle free, wonderful buying experience. He is very customer orinted profes We worked with David Schultz for our new car. He has helped us to enjoy a hazzle free, wonderful buying experience. He is very customer orinted professional with a great attitude to help his customers. Nice dealership and i would recommend any one to go here! More

Great experience Really happy with my experience working with Gabe, Douglas and Shane on my used car purchase. I’m new to the area and haven’t bought a car in a while Really happy with my experience working with Gabe, Douglas and Shane on my used car purchase. I’m new to the area and haven’t bought a car in a while so I’m glad to have worked with professionals that listened to what I wanted. More

As always, great service This is our 5th vehicle from this dealership. Anytime I try out other dealerships I end up walking away with a bad experience. I always end up back This is our 5th vehicle from this dealership. Anytime I try out other dealerships I end up walking away with a bad experience. I always end up back at Regal and get a fair price with great service and none or the sales pressure. This is our 3rd vehicle from Mike and we will definitely be back to him for more in the future. More

Unethical and Deceptive Sales Practices Buyer beware! This dealer knowingly engages in deceptive sales. Only wish I would have encountered earlier to help fellow consumers avoid harm. Unf Buyer beware! This dealer knowingly engages in deceptive sales. Only wish I would have encountered earlier to help fellow consumers avoid harm. Unfortunate for Honda. More

The worst experience ever This manager is the most unprofessional and unhonest person. They will add in charges that you don’t know about and bully you to believe you are getti This manager is the most unprofessional and unhonest person. They will add in charges that you don’t know about and bully you to believe you are getting a good deal. Would advise for everyone to read everything before your signing. More

If you want the best you go to my friends at Regal Was a great experience. Ryan from use cars dealer side helps us out. We test drive my Honda accord and I explain what I was needing and able to pay an Was a great experience. Ryan from use cars dealer side helps us out. We test drive my Honda accord and I explain what I was needing and able to pay and he works he's magic and get the deal we were looking for. Thank you Ryan. Also her make sure everything was thanking care of for me. If you want the best go to the best at Regal in Lakeland. Thank you! More

Jordan is an excellent salesperson. High integrity. He was knowledgeable and did his best to address all concerns. It was extremely busy Saturday and it too is an excellent salesperson. High integrity. He was knowledgeable and did his best to address all concerns. It was extremely busy Saturday and it took a long time to address the financing. Pete was great once I got to see him. More

Lakeland Regal Honda 4x repeat customer I have purchased my last four vehicles from Lakeland Regal. I have always appreciated the expedience and professional friendliness of all the employe I have purchased my last four vehicles from Lakeland Regal. I have always appreciated the expedience and professional friendliness of all the employees there Every employee I have had the pleasure of dealing with has gone to the limit to attend to my needs. I highly recommend this dealership. More

Great Overall Experience We were pleased to meet David Schultz on our first visit at Regal Honda, He is a bit more mature than most of the salesmen and was able to communicate We were pleased to meet David Schultz on our first visit at Regal Honda, He is a bit more mature than most of the salesmen and was able to communicate at our level - seniors in our late 70's and long time Cadillac owners. He was very knowledgeable, friendly and went out of his way to educate us on our desired vehicle - Honda CRV touring edition. He did not try to 'sell' us. He provided us with some written information on the various models which we took home to review. We contacted him several weeks later and set up an appointment to go see him after finding a particular model the dealer was supposed to have on the lot. By the time we got to his office, that car had been sold the night before. David and staff went out of their way to find the same exact model for us which was located in Ft. Myers. We finalized a contract and the car was ordered and driven to Lakeland several days later. Upon arrival in Lakeland David spent lots of patient hours helping us to learn about all the wonderful features of our new car. He could not have been more accommodating. Even after delivery of the car David was more then patient on our return visits to the dealership to answer all of our additional questions and concerns. Regal Honda Lakeland has a JEWEL in David Schultz. Sincerely, Richard and Mary Smith More