Regal Honda

Customer Services is a foreign concepts We are a Honda family (own 4 right now, in a long line) and wanted a dealership in FL. My wife works in Lakeland and we had heard some good things ab We are a Honda family (own 4 right now, in a long line) and wanted a dealership in FL. My wife works in Lakeland and we had heard some good things about Regal. The initial car buying experience was fine, we bought a Civic off the lot. Once we got it off the lot we noticed the oil was due to be changed, we only had 3/4 a tank of gas, and there was only one key (they would get us the second key and the valet key. We had to call back multiple times to get the second key, never got the valet key. Then while going to work my wife had a deer jump in front of the car (about 4 months after purchase). When we purchased the car, Regal took our insurance information and worked with our insurance company (so we thought). Well we found out they never added the car to our policy and it was not covered for the accident. When we contacted Regal, they simply said it was our responsibility to check and we should have added the car. Not a, we are so sorry this happened, not a let us see if there is anything we can do - just a simple brush off. Now I do realize I should have checked, although every other new car I have bought, the dealer has helped ensure the car is covered, so when they took all of our information and contacted the company we thought this was done. Needless to say, we will not work with Regal in the future, and will find a new Honda dealership to work with. More

Service is great THANK YOU STACY :-) We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sw We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sweet young lady, always keeping us updated and making sure we were comfortable during our wait. I have owned three Honda's the last two CRV's, and I must say I feel comfortable recommending Regal to everyone. More

Surprised to see the negative reviews I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for 7 years and have had very few complaints, mostly about not being contacted while waiting for service to be done. The waiting area is clean, the coffee and snacks superb - and usually (almost always) the communications about what is being done and costs are clear and accurate. (The WiFi is a plus; the customer service waiting room is like a second office for me.) More

False Advertisement, In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratche In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratched / matched the prize in the amount of $250.00. He visited the dealership and spoke to Scott and Scott talked as if he was going to honor the scratch-off. Scott took the game card entering the dealership office, upon his return he came back out stating he could not honor the prize unless he was purchasing a vehicle from Regal. We quickly pointed out to Scott that no where on the card stated a vehicle had to be purchased in order to receive the valued gift. A few day''s later while having my Honda Accord serviced I spoke with a serviceman explaining to him about our previous experience with the game card. The servicemen inquired about the incident with Scott and of course Scott acted as if he was not familiar with us talking with him a few days before and he no longer knew where the scratch-off card he took from us was. I attempted to contact the owner of the dealership, Mr. Campisi and as of date I have left multiple messages and still have not received a call back. Also we visited the dealership to inquire on our experience and we were told that John vanilla would be contacting us and as of date he has failed to do so as well. My family and I have done business with Regal Lakeland for over 20+ years. I have purchased multiple vehicles (3 NEW) and my daughters all have purchased from them as well. I have always considered them to be a business of integrity and value their customer's. I am disappointed in the misleading tactics the Regal has resulted to in attempt to market / advertise in the community. Now, I see why the slogan "Customer is King" is no longer used! Since February I have spent over $1,800.00 in the service department for an oil leak on my Honda Accord and as of date it's still not fixed. My experience most recently has not been a good experience! More