Regal Honda

Service is great THANK YOU STACY :-) We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sw We had our Honda CRV serviced yesterday and I would like to say it was a very pleasant experience. Our service team member was Stacy Lague, such a sweet young lady, always keeping us updated and making sure we were comfortable during our wait. I have owned three Honda's the last two CRV's, and I must say I feel comfortable recommending Regal to everyone. More

Surprised to see the negative reviews I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for I'm sure sooner or later someone will have a less than stellar experience anywhere, but I have been a customer of Regal (Lakeland Hills location) for 7 years and have had very few complaints, mostly about not being contacted while waiting for service to be done. The waiting area is clean, the coffee and snacks superb - and usually (almost always) the communications about what is being done and costs are clear and accurate. (The WiFi is a plus; the customer service waiting room is like a second office for me.) More

False Advertisement, In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratche In the first week of May, I received an advertisement from Regal Lakeland including scratch-off game to claim a prize. My husband Gary Brown scratched / matched the prize in the amount of $250.00. He visited the dealership and spoke to Scott and Scott talked as if he was going to honor the scratch-off. Scott took the game card entering the dealership office, upon his return he came back out stating he could not honor the prize unless he was purchasing a vehicle from Regal. We quickly pointed out to Scott that no where on the card stated a vehicle had to be purchased in order to receive the valued gift. A few day''s later while having my Honda Accord serviced I spoke with a serviceman explaining to him about our previous experience with the game card. The servicemen inquired about the incident with Scott and of course Scott acted as if he was not familiar with us talking with him a few days before and he no longer knew where the scratch-off card he took from us was. I attempted to contact the owner of the dealership, Mr. Campisi and as of date I have left multiple messages and still have not received a call back. Also we visited the dealership to inquire on our experience and we were told that John vanilla would be contacting us and as of date he has failed to do so as well. My family and I have done business with Regal Lakeland for over 20+ years. I have purchased multiple vehicles (3 NEW) and my daughters all have purchased from them as well. I have always considered them to be a business of integrity and value their customer's. I am disappointed in the misleading tactics the Regal has resulted to in attempt to market / advertise in the community. Now, I see why the slogan "Customer is King" is no longer used! Since February I have spent over $1,800.00 in the service department for an oil leak on my Honda Accord and as of date it's still not fixed. My experience most recently has not been a good experience! More

Poor business practices! Poor business practices by the finance manager Jim. The night we signed the papers for a used Honda CR-V, he rushed through and didn't review any of Poor business practices by the finance manager Jim. The night we signed the papers for a used Honda CR-V, he rushed through and didn't review any of the paperwork. Since we are trusting people, we believed he gave us the deal of 60 months/$340 per month that was verbally agreed to with the salesman. After all signatures were complete, he said he couldn't give us copies until the next night when we picked up the car. Ok, we are again trusting his word. Next night, he comes out of his office and says he doesn't have time but that he will mail them to us right away. 7 days later, we still don't have paperwork so we contact him and he again said he will mail. 10 days later we finally find out that he didn't mail anything but we could pick them up. Upon review, the deal wasn't even close to the verbal deal and much higher on both months and $$$. He lied again, saying he couldn't do anything until accounting was in the office weekdays. 1 weekday later and still no answer so we call to return the vehicle since we are VERY unhappy with the business dealings. Now we are told we can't return it but they can give us a refund on some of the extra items he tacked on. So, if you are contemplating anything with the finance department, watch yourself and everything they tell you. BEWARE! Don't trust them with their word. Their words are not worth ANYTHING! More

Take your time or you may get taken All went well until I hit the finance person. The deal changed drastically between the sales person and the finance guy. He did not listen to my requ All went well until I hit the finance person. The deal changed drastically between the sales person and the finance guy. He did not listen to my requests and statements about the desired monthly payment, yet made me think he was doing what I was asking for. He imposed an unnecessary warranty and convinced me to put down an extra $2,000 on a credit card--then folded things into the loan that I wanted treated as a separate sale to keep the loan amount lower. He was new and awful with the computer--it was a nightmare. The accessories salesperson was TERRIBLE--no pictures or demos--just a printed list--and my requests were noted incorrectly. The dealership made the accessories right in the end, but the deal isn't what I expected. KNOW THIS: In Florida there is no right to rescind a contract--no grace period. If I were doing it over, I'd take the unsigned papers home to review and tell them I'll be back the next day. Now I'm stuck with a contract that morphed in favor of the finance guy's whims. Fortunately I love the vehicle, but don't make the mistake I did. TAKE YOUR TIME AND REVIEW EVERYTHING BEFORE YOU SIGN. More

Downsize car I wanted to downsize and have some savings as well. Thanks to Mr. Huggins that worked out the deal I was looking for. Thank you 😊 I wanted to downsize and have some savings as well. Thanks to Mr. Huggins that worked out the deal I was looking for. Thank you 😊 More

Excellent My experience was a fantastic one. My sales advisor was awesome. Ken and Jt were as well. My car buying experience was a memorable one. My experience was a fantastic one. My sales advisor was awesome. Ken and Jt were as well. My car buying experience was a memorable one. More

Great Experience at Regal Honda We had a favorable experience at Regal Honda this past weekend. Michael Greenhow was knowledgeable, helpful, and kind. All of the staff were attenti We had a favorable experience at Regal Honda this past weekend. Michael Greenhow was knowledgeable, helpful, and kind. All of the staff were attentive and courteous. Besides the fact that we love our new CR-V, we would highly recommend Regal Honda for a new car! More