Regal Honda

Salesperson not very helpful at Regal Lakeland My experience with Regal Lakeland is not good. The salesperson seemed to be very disinterested in helping me and said she cannot give me good quote sh My experience with Regal Lakeland is not good. The salesperson seemed to be very disinterested in helping me and said she cannot give me good quote she did not have the car on her parking lot. i think the costco club managers should first check with the dealerships about the availability of the cars we are looking for and only then refer us. I am disappointed with my experience with this dealership. More

Beware!! Dishonest! BEWARE....I was contacted by Regal via the Kelly Blue Book website because I was trying to get an instant quote on my car. I had already purchased a BEWARE....I was contacted by Regal via the Kelly Blue Book website because I was trying to get an instant quote on my car. I had already purchased a new vehicle and was specifically just trying to sell mine. Kelly Blue Book gave me an instant offer of $18,900 after I gave them every detail possible about my vehicle (year, mileage, need of new tires, etc.). Regal was one of three dealerships that actually advertises with kbb.com that they will purchase your vehicle regardless of you purchasing a car with them. Without any prompting from me, Regal contacted me with an offer to do better than kbb. We emailed back and forth with Holli Francioni their representative. I sent pictures and per her request and she informed me that she spoke to her manager and came back with an initial offer of $21,000. She asked me to make an appointment to get my car "professionally appraised' which I did on Saturday, Sept. 17th. She was even extremely specific on the time of my so called appointment. She told me to ask for herself or someone by the name of Jerry. When I arrived on Saturday at 2pm, neither Holli or Jerry were there. I was sent to three different buildings to finally have someone look at my car for 2 minutes and come back and tell me they could give me $17,000....$4000 less than the offer they made me after seeing pictures, etc. I live approximately an hour and a half away from Regal, which is why I made sure our conversations were in writing so that if there were any discrepancies I would be able to show exactly what was said. None of this mattered. I spoke with the Finance Director, Cris Aviso and all that he could say was he had no idea where she got that number from. That was his apology. That was his apology for my 3 hours worth of driving, the additional miles now put on my vehicle, the babysitter that I had to pay, the complete and total was of my day. I left my phone number to hear back from their general manager...nothing. The bottom line is that Regal Lakeland lied. They are a typical sleazy car dealership where honesty and morality mean nothing. I wouldn't recommend this dealership to ANYONE!! More

Looking for new Honda Hybrid - excellent salesperson Frank Frank was one of the best sales people I have ever worked with. He went out of his way to answer my questions, and was quick with getting me the best Frank was one of the best sales people I have ever worked with. He went out of his way to answer my questions, and was quick with getting me the best price I could get. He was fairly new to the dealership, but was able to navigate the process very quickly and without any of the "sit and wait while I go talk to someone" lines. Sal should be proud to have this nice young man on his sales team. Thanks for the awesome service while shopping for a car! Wendy K More

Terrible service and follow up Took my new 2016 CRV in for initial service on the extended service plan . While typing in the information the oil change came up as $30 , not bad I Took my new 2016 CRV in for initial service on the extended service plan . While typing in the information the oil change came up as $30 , not bad I thought for a full synthetic change . I asked Misael Burgos #844 about the oil and he said they a 50/50 synthetic blend . Later in checking the manual this is not what the vehicle uses , it's a full synthetic , the paperwork does not indicate what they used . Service plan calls for a change at 7506 , brought in at 7329 a difference of 177 miles . Service plan calls for next visit at 15,000 - techs sticker calls for 12,329 , difference of 2,671 . Why such a difference , whats in the vehicle ? What about the warranty ? Next is the eco shield plan which is due for re-application in Sept , I was there on 8/27 . They only do it during the week which was not explained to me and I live in Kissimmee. Finally got to someone and was told they'd try to get an exception for a week end or work on a loaner , still have heard from no one . Amanda was to have called last Friday as communicated through a young lady who called regarding the experience of the service visit , no call . Tires were set at 37 as there was a rotate and balance , should have been at 32 . After the service check tire indicator came on so I called the dealership and got to Donnie ext 1174 . Explained I was at work and not in the vehicle and would call back later lo walk me through the steps for a re set . left 2 messages and never received a call . Got in the manual and finally figured it out . Wash and vaccum . This is a CRV , only the front floor mats were done . I was hoping HONDA would contact me about the service provided but have not received a communication . I WILL find a contact method and send this experience to them . Having been in the food service industry for 45 years I can tell you any customer would drop us like the proverbial hot potato in a minute and go to another supplier because of this type of service . I unfortunately am stuck with this dealership . Don't respond with please call ________ , you've got my phone numbers . More