Regal Honda

No Pressure Carl Siple was the Sales Specialist that I worked with. He was informative, patient and didn't try to put me in just "any" car. I appreciate the posi Carl Siple was the Sales Specialist that I worked with. He was informative, patient and didn't try to put me in just "any" car. I appreciate the positive experience. More

Worst dealership experience I've ever had I inquired online about a new 2016 Civic EX. Jenn texted me and asked me when I could come in. When I was finally able to visit, I then had to deal wi I inquired online about a new 2016 Civic EX. Jenn texted me and asked me when I could come in. When I was finally able to visit, I then had to deal with Joe, not Jenn. During the entire process, which took over 4 hours (their fault, not mine), I felt like I was being "sold". I came in there knowing exactly what I wanted and exactly how much I should pay due to market value and credit score. Joe went back and forth with the desk manager multiple times (wasting time) with prices that were much higher than I told them I wanted to pay. After examining multiple numbers sheets, I realized that the sale price was $2k over the online price. And they knew I was an internet lead. They just tried to get more money out of me. After about 3.5 hours, and trading in my old car, they said I need to insure the car before I leave. Why couldn't they tell me this before my State Farm office closed? Why couldn't they do this for me? We were just waiting around. While I struggled to find my info, I noticed Joe was delivering a car to another customer. Seriously? Then he left to gas up the car. Seriously? Why wasn't the car gassed up? I didn't even test drive it. All this and I didn't even mention that I actually wanted a red car and they claimed there was a "stop sale" on the red, not due to the paint, but due to something mechanic that must have been different than the rest of the colors? Seriously? They didn't want to do a dealer trade because it would cost them money. Anyway, after transferring my items from my old car without any assistance, I stepped into my new car. It clearly hadn't been detailed before I drove it off the lot and Joe definitely didn't go out his way to make anything smooth. He's clearly there for his commission check and didn't seem to care that I was there for over 4 hours. I would have left if they didn't already have my old car in their possession. I know on multiple occasions throughout the process that I was lied to. Seriously? IF YOU'RE LOOKING FOR A SMOOTH AND POSITIVE CUSTOMER SERVICE EXPERIENCE, DO NOT GO TO REGAL. Other Honda dealerships in the area would give you better service, better process, and make you feel good about buying a new car. Lastly, I never write reviews...but as a former Honda salesman, I understand what it takes to deliver a good experience to a customer. Please do not take this review lightly, and please consider all other options before stepping foot in Regal Honda. More

Great deal and customer service excellence I first saw the car I purchased in November and explained I was in the market for a new car that hinged on a new job and relocation. I accepted the jo I first saw the car I purchased in November and explained I was in the market for a new car that hinged on a new job and relocation. I accepted the job on 2/17 and on 2/19 I drove off the lot in my new Honda Civic. More

I drove 90 miles from North of Orlando for my car I bought a used KIA Sorrento in Orlando from a local dealer... but my mechanic recommended that I return it, so I did. Problem was, I really wanted a I bought a used KIA Sorrento in Orlando from a local dealer... but my mechanic recommended that I return it, so I did. Problem was, I really wanted a KIA Sorrento with the 7 seats... so I broadened my net. I searched inventory from Lakeland to Daytona Beach. There were multiple dealers that had what I wanted (Certified Used from 2013). I asked them all for a price and Lakeland Regal beat them all, and their car had the fewest miles by far. I felt wanted from my first phone call and drove 90 minutes with confidence that I was getting the best deal. The car was immaculate and in perfect running order... there were no pricing games, in fact I got a much better rate than I did the day before in Orlando. More