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Regal Honda

Lakeland, FL

4.5
4,038 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 4,038 reviews

February 09, 2024

Everything was good starting out and at the very end. However communication was really bad for almost the whole 2 weeks our van was getting fixed. We was told it would be fixed before the week was up, bu More

by teamfyock
Recommend Dealer
No
Mar 05, 2024 -

Regal Honda responded

I'm sorry to hear about the communication issues you experienced during the service of your van. It's understandable that you would be frustrated by the lack of updates and difficulty reaching the service team. Your time is valuable, and we apologize for any inconvenience caused by the delay and poor communication. I'm glad to hear that you were able to speak with the Service manager and that your van was made available the next day.

February 09, 2024

Chaotic, unorganized, and disrespectful of customers time I have no more words to say about this More

by ANDREEUH
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Mar 05, 2024 -

Regal Honda responded

I'm truly sorry to hear about your negative experience. I will ensure your concerns are shared with our team to address any shortcomings in our processes and ensure that steps are taken to improve the customer experience.

February 09, 2024

Good service but expensive. Suggest coupons for service discounts by mail /online. Short of staff. More

by JACOSPE
Recommend Dealer
Yes
Feb 13, 2024 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

February 08, 2024

It was fast and easy. Good communication letting me know when it was done. Pleasant crew More

by fellwagemann
Recommend Dealer
Yes
Feb 13, 2024 -

Regal Honda responded

Thanks for sharing your positive review of Regal.

February 07, 2024

Even though it was very busy, wilson kept me updated on the progress and was very professional More

by SHERZOG2
Recommend Dealer
Yes
Employees Worked With
Wilson
Feb 13, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us.

February 07, 2024

It's impossible to get your service advisor on the phone. The parts department is a complete joke. They wanted me to look for the part. They told me the wrong part to purchase. Austin was great. I don't thin More

by danwetter
Recommend Dealer
No
Employees Worked With
Austin Smith, Austin Smith
Feb 07, 2024 -

Regal Honda responded

We're sorry to hear that you've had difficulty getting in touch with your Advisor. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to improve our communication with clients.

February 06, 2024

Great experience, friendly staff, and very helpful. I was in and out in no time, very easy buying process, will be back to Regal Honda for next purchase. More

by ADAM_PHILLIPS00
Recommend Dealer
Yes
Employees Worked With
Freddy Cano, Freddy Cano
Feb 06, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. Congratulations on your new Honda!

February 06, 2024

Upon arrival, I waited almost 20 mins before anyone attended to me. Megan was not assigned to me but she was willing to help and expedite the service. I appreciate her kindness to assist me and made su More

by GHEATH522
Recommend Dealer
Yes
Employees Worked With
Megan Barnes, Megan Barnes
Feb 07, 2024 -

Regal Honda responded

We’re really grateful and appreciate you taking the time to share your experience with us. We will share this with the store team to let them know how we are doing.

February 06, 2024

They were very busy but everyone was polite and helpful. Very caring dealership Who cares about their customers More

by SHARONW1007
Recommend Dealer
Yes
Employees Worked With
Austin can't remember his last name but it wasn't Smith
Feb 07, 2024 -

Regal Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

February 05, 2024

everything went smoothly. The wait just took longer than expected everyone was kind a courteous More

by taylorocasio
Recommend Dealer
Yes
Employees Worked With
Wilson
Feb 06, 2024 -

Regal Honda responded

We’re so happy to hear you had a great experience at Regal. Our team works hard to keep our customers happy.

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