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Regal Honda - Service Center

Lakeland, FL

4.4
2,536 Reviews

2,536 Reviews of Regal Honda - Service Center

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July 29, 2021

Great service. Knowledgeable staff. Clean facility and convenient location. Very satisfied with the entire experience as well as the service representatives. I’ll return for future maintenance. More

by PATKULLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Regal Honda responded

Thank you Pat!

July 29, 2021

Regal Honda is a place we trust. From sales to service, everything is always done as promised… on time, we’ll done the first time! More

by BURG2420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Aug 02, 2021 -

Regal Honda responded

Thank you for putting your trust in Regal!

July 29, 2021

I’ve been going to Regal Honda for many, many years and have always gotten great service. I have also bought at least 8 cars from Regal for myself and my daughter over the years. More

by n0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam in service
Aug 02, 2021 -

Regal Honda responded

We love your loyalty to Regal!

July 28, 2021

I came in for a CVT update. I was in and out in no time. As always, Ray in service is always professional, courteous, he makes sure his customers are taken care of. He is an asset to your company. More

by APENNYPIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Regal Honda responded

We love Ray and are so glad that he is a part of the Regal Team :)

July 28, 2021

I was in and out in under one hour for oil change, tire rotation and service, plus a car wash. Regal Honda has treated me right! More

by jcwhite1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Regal Honda responded

Thank you JC!

July 28, 2021

Good service and personal. Store was clean and comfortable. Calls before and after service were informative and timely. I had a good experience.Thank you. More

by FARMBANK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Jul 29, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service/maintenance needs!

July 28, 2021

Checking in was easy, Levi went over the requested services and gave me a quote right away and called when car was ready and pick up was easy. More

by felbonilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jul 29, 2021 -

Regal Honda responded

Thank you Felix!

July 28, 2021

Excellent service. Great customer service. Austin Helped by bringing cars that exceeded our expectations. He made sure we got the deal we needed. Great team. More

by elizabethbernal754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, Levi Dillard, Megan Barnes
Jul 29, 2021 -

Regal Honda responded

Thank you Elizabeth!

July 28, 2021

Very polite helpful staff.Clean waiting area. Courtesy Very polite helpful staff. Clean waiting area. Courtesy van drivers friendly and accommodating. More service representatives would make the process q More

by BEBOOP60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
Jul 29, 2021 -

Regal Honda responded

Thank you for the feedback! We are actively seeking more service personnel and hopefully will be fully staffed soon :)

July 27, 2021

Felt very taken advantage of and 'nickel and dimed' all the way thru the process and charged for things that were not fixed. I tried emailing to discuss but was met with short, cold, responses only to have More

by josephabrown01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Regal Honda responded

We hate to hear that you had a less than satisfactory, please contact Customer Service Manager, Alaina Southern at 863-333-4633

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