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Regal Honda - Service Center

Lakeland, FL

4.4
2,473 Reviews

2,473 Reviews of Regal Honda - Service Center

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May 14, 2021

Polite , listened to what I had to say, problem solved, responded to texts and calls in timely manner. Wait time is ridiculous however not fault of service managers More

by ELACH
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
May 19, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service/maintenance needs!

May 13, 2021

Not happy with service. Pd. To have tired rotated n it was not done. Worker did not go over report with me. Car was wet not vacuumed. Very poor service! More

by GREE1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Regal Honda responded

We no longer do the courtesy vacuum, it is an added service that must be requested, but still do the free carwash! We apologize for the inconvenience. We reviewed the photos of your vehicle at time of drop off, and the tires were indeed rotated, their are distinct markings on the rims. If you would like to discuss further please contact customer service manager Alaina Southern at 863-333-4633

May 13, 2021

When I went in to get an oil change the staff was very efficient, helpful. Overall I was very pleased with the service I was given More

by EPADGETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Regal Honda responded

glad we could help!

May 12, 2021

After I explain to them I was in a rush to get to my new job on time, they got me in and out with within 45 minutes. Great service 👍 More

by andreavpacheco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
May 13, 2021 -

Regal Honda responded

Thank you and congratulations on your new job!

May 12, 2021

Friendly, knowledgeable employees. Services completed in a timely manner. Purchased 3 vehicles from dealership. Awesome establishment!!. I always have to wait on my vehicle and the customer lounge is always More

by BRIDGETTDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Honda responded

Thanks Bridgett, always a pleasure!

May 11, 2021

My appointment was for 9:00 a.m i sat on the wait room comfortable and i only waited about 40 minutes and my car was ready with the oil and filter changed even with car wash include the agent was kind and More

by MAKORANDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Honda responded

Thanks, look forward to seeing you next time!

May 11, 2021

Always friendly and professional service. Service Rep kept us informed and we felt we were being treated as a valued customer and not just another car. More

by PGWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Regal Honda responded

We love hearing from our satisfied customers and you can be sure that you are definitely a valued customer here at Regal!

May 10, 2021

I am not giving 5 stars because my appointment was at 8:45. I waited 15 min to get the service advisor and the car was not checked right away. More than 2 hrs to wait for a tire patch which in the end, I More

by cmendoza7139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Regal Honda responded

We appreciate your patience and apologize for the wait time and will bring this up with management.

May 09, 2021

Chrissy Hartman and the Regal Honda tech staff are very personable, professional and always a delight to deal with. I totally recommend Regal Honda to my friends. More

by BALTGDAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Regal Honda responded

Thank you!

May 07, 2021

ALWAYS TOP NOTCH SERVICE WITH RAY AND OTHERS WORKING AT REGAL! HIGHLY RECOMMEND REGAL FOR SERVICE AND FOR SALES! HAVE BEEN A CUSTOMER FOR OVER FIFTEEN YEARS! More

by MMMBEACH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Regal Honda responded

That's AWESOME!! Thank you for choosing Regal.

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