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Regal Honda - Service Center

Lakeland, FL

4.4
2,473 Reviews

2,473 Reviews of Regal Honda - Service Center

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March 30, 2021

Appointment was on time. Car was done on time. Work was done as expected. Excellent. Thats what I expect and get every time. The End. More

by BobC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 31, 2021 -

Regal Honda responded

We appreciate your feedback and look forward to working with you again on any future service/maintenance needs that you may have.

March 30, 2021

The service on my car was great and the receptionist was amazing! Unfortunately the communication with my service advisor was lacking as I had to call numerous times just to find out the status of my car. I More

by Kat_8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department. We apologize for the lack of communication with your service advisor - that is not how Regal does business. As far as the loaner car age limit, that is determined by our insurance carrier, so we have no control over that unfortunately.

March 30, 2021

Had an appointment at 8:30 in the morning didn’t leave until 1230 just for an oil change and rotate balance. I was the last one in the waiting area until lunch time. My oil change was less than my tire ro More

by PAPITODENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

We apologize for the inconvenience, this kind of wait time is out of the ordinary for our dealership & we would like to look into this further. Could you please provide your name & telephone number so we can access your records? You can reply back privately or through email to alaina.s@regallakeland.com

March 30, 2021

The place was extremely busy but Ray always takes time with his customers. He kept me informed as to what was going on and I was done quickly given the customer volume when I was there. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

We love hearing what a great job that Ray did taking care of you and we appreciate your patience at such a busy time :)

March 29, 2021

My actual service provider (Barske) was amazing. However, Chrissy, the person who greeted me, was rude, and I felt like she was trying to convince me to switch my appointment because it was busy. I had a nai More

by jaimed731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you for your feedback, we will address this experience with our staff. We do not condone any customer not feeling welcomed for any reason. If you would like us to assign another adviser going forward please send your contact information to customer service manager, Alaina Southern at alaina.s@reagallakeland.com.

Mar 29, 2021 -

jaimed731 responded

Thank you. I tried to email, but it was kicked back. My email address is jaimed731@hotmail.com.

March 29, 2021

Very pleased with Chrissy, we were early and she greeted us enthusiastically, she got us in and out in a timely manner. We were in for a tune up. More

by jjones95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

Thank you for choosing Regal to do your vehicle's tune-up!

March 29, 2021

Very attentive personnel. Happy with the service provided by this dealership. The only complaint was the time I had to wait to get a ride home from them, other than that I have no complaints. More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he is not listed
Mar 29, 2021 -

Regal Honda responded

Laura, Thank you for your feedback, we apologize for the inconvenience and are going to hire some more staff in efforts to keep the wait time down. see you next time!

March 29, 2021

Regal Honda service has always provided excellent service.The recent service prepped my car for a move out of state, I will miss the Regal service center. More

by Jenifer S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 30, 2021 -

Regal Honda responded

Good luck on your move Jenifer, we will miss you!

March 28, 2021

Chrissy did a great job of making sure our needs were met for this service visit. She is so nice to work with and puts the customer first. More

by irelandfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you!

March 27, 2021

Quick and courteous service from a great staff. Your advisor Adam Phillips was great. He followed through on a request as promised. Easy in and out service. More

by JJPABON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 29, 2021 -

Regal Honda responded

Thank you!

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