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Regal Honda - Service Center

Lakeland, FL

4.4
2,471 Reviews

2,471 Reviews of Regal Honda - Service Center

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March 12, 2021

Love my service manager Rob Young and bring my car to Honda for reliable service and parts, even though the cost is more. However, I was given an appointment on Wednesday and was told when I returned fro More

by LKKASPRZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Regal Honda responded

Thank you for the feedback on your recent experience as well as your patience and understanding regarding the circumstances. We apologize for any frustration that you were caused and agree that a more timely update was definitely warranted in this situation. We will be forwarding your comments to management so that they can address the situation properly.

March 11, 2021

Rob Young was great at keeping me informed on the progress of the work being done on my van. The whole service department is great! More

by NUTMEGGAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Regal Honda responded

Thank you

March 11, 2021

Too many surveys. One as I check out another phone call this and Honda. Why not look at the one at checkout then follow up if necessary More

by BILLLCPA
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Regal Honda responded

Thank you Bill for the 5-star rating! As far as the surveys go, it would be great if 1 would suffice, but, they are coming from different sources and are used for different purposes so unfortunately more than 1 are generated. We do understand the frustration and appreciate you taking the time to leave us feedback as well as a rating!

March 11, 2021

Me me me me me me me me me me me me me me me me me me me me me me me me me More

by HMARTIRPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Regal Honda responded

Thank you for the 5 star rating!

March 10, 2021

Regal is our go to for service. Our repairs were expensive but our service manager did his best to help us through the process. Hes great! More

by dkfranklin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sinneard
Mar 11, 2021 -

Regal Honda responded

Thank you for choosing Regal :)

March 10, 2021

Ray Taylor was extremely courteous, professional, and I informative. He has earned my business as my go to Service Writer. I am extremely happy/satisfied. More

by NIBLACK.BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Regal Honda responded

Thank you, see you next time :)

March 09, 2021

Angelo Mendez is the best!! He get it right away and do amazing work. Treat me right. One Again Thank you Angelo! I appreciate it More

by Ericbouathong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 10, 2021 -

Regal Honda responded

Thank you!

March 09, 2021

Chrissy did a great Job. She was very professional and always puts the customer first. I love how she always greet you with a smile. More

by irelandfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Regal Honda responded

Thank you!

March 09, 2021

Regal Honda has been extraordinary with the level of service provided by the Servoce Center. I moved to Lakeland and started using Regal Honda as they were the closest Honda dealership. I have never r More

by CMarion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
Mar 10, 2021 -

Regal Honda responded

Thanks for choosing Regal Honda!

March 09, 2021

Chrissy Hartman was great! Excellent customer service!! Work was done prompt and well. Car wash left some water spots but to my pleasant impression, Chrissy actually dried them off prior to delivering th More

by charlie_dawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Regal Honda responded

Thank you Charlie, we have always thought Chrissy was top notch but this proofs it!! See you next time :)

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