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Regal Honda - Service Center

Lakeland, FL

4.4
2,618 Reviews

2,618 Reviews of Regal Honda - Service Center

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March 31, 2021

First time at this dealer and I didn't know anyone. I was treated wonderful by all I came in contact with. My daughter had just died and this was her car. Angelo was first person and he was a huge help. Seco More

by LHUFFMANN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez, Jessica Torres
Apr 01, 2021 -

Regal Honda responded

Thank you for your kind words. We are sorry to hear about the loss of your daughter & glad our staff was able to help you.

March 31, 2021

I’ve been a loyal customer on this dealership because I found them honest, efficient, and knows providing good customer service. My car is 10 years now and I never miss my sched maintenance. More

by ACBUSA2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Montano
Mar 31, 2021 -

Regal Honda responded

Thank you for choosing Regal :)

March 31, 2021

I have already done this twice I have done this twice I have done this twice I have done this twice I’m trying to get my 25 words in More

by wagner778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brown, Angelo Mendez, Jessica Torres
Apr 01, 2021 -

Regal Honda responded

Yikes, thanks for doing it a 3rd time.

March 30, 2021

Appointment was on time. Car was done on time. Work was done as expected. Excellent. Thats what I expect and get every time. The End. More

by BobC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 31, 2021 -

Regal Honda responded

We appreciate your feedback and look forward to working with you again on any future service/maintenance needs that you may have.

March 30, 2021

The service on my car was great and the receptionist was amazing! Unfortunately the communication with my service advisor was lacking as I had to call numerous times just to find out the status of my car. I More

by Kat_8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department. We apologize for the lack of communication with your service advisor - that is not how Regal does business. As far as the loaner car age limit, that is determined by our insurance carrier, so we have no control over that unfortunately.

March 30, 2021

Everything was handled very professionally and courteously. Jessica was so easy to work with. Your waiting area was very nice and the coffee was good. More

by docchipin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Mar 30, 2021 -

Regal Honda responded

Thank you for taking the time to leave us feedback as well as a 5-star rating!

March 30, 2021

Had an appointment at 8:30 in the morning didn’t leave until 1230 just for an oil change and rotate balance. I was the last one in the waiting area until lunch time. My oil change was less than my tire ro More

by PAPITODENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

We apologize for the inconvenience, this kind of wait time is out of the ordinary for our dealership & we would like to look into this further. Could you please provide your name & telephone number so we can access your records? You can reply back privately or through email to alaina.s@regallakeland.com

March 30, 2021

The place was extremely busy but Ray always takes time with his customers. He kept me informed as to what was going on and I was done quickly given the customer volume when I was there. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

We love hearing what a great job that Ray did taking care of you and we appreciate your patience at such a busy time :)

March 30, 2021

Wonderful work, Dustin! We truly appreciated your level of care, service, and professionalism. We look forward to seeing the team there soon for any future needs. Thanks again!! More

by rahurtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Mar 31, 2021 -

Regal Honda responded

Thank you for the feedback and 5-star rating! We agree that Dustin does a great job of dealing with his customers!

March 29, 2021

Very attentive personnel. Happy with the service provided by this dealership. The only complaint was the time I had to wait to get a ride home from them, other than that I have no complaints. More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he is not listed
Mar 29, 2021 -

Regal Honda responded

Laura, Thank you for your feedback, we apologize for the inconvenience and are going to hire some more staff in efforts to keep the wait time down. see you next time!

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