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Regal Honda - Service Center

Lakeland, FL

4.4
2,480 Reviews

2,480 Reviews of Regal Honda - Service Center

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January 27, 2021

Absolutely the best service you can find anywhereI have Absolutely the best service you can find anywhere I have tried others but I always come back to Regal. The best customer experience you can ask for More

by FSP-442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Thank you!!

January 27, 2021

Thank you for the unexpected service that I needed on a road trip to Lakeland. I was immediately acknowledged even before I exited the car. I was kindly escorted to the service department! Great job everyo More

by KIMBAMUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Glad we could get you back on the road, hope the rest of your road trip was problem free!

January 27, 2021

Every effort was made to ensure that my service was conducted in a courteous and expeditious manner. Kyle is a great service advisor. The car wash is an added bonus. More

by GCHICKERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Jan 29, 2021 -

Regal Honda responded

Thanks, see you next time!

January 27, 2021

Sometimes they get it right but usually not. This time they were faster but the car wash removed none of the bird poop or their happy face they wrote on the windshield. I feel like they only half do their More

by MVuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

My service advisor Crissy is totally awesome! Part of the reason I still drive my Honda is because she makes it so easy to get in and out! She’s a great asset to the Honda family ! More

by SCOTTMOORECONSULTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thanks, we couldn't agree more about Chrissy! Thanks for coming to Regal!

January 27, 2021

Waited for quite some time to get a service rep but everything went quickly after that. Great environment, clean waiting area, friendly folks all around More

by chuckpit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Sorry about the wait, we appreciate the feedback

January 27, 2021

I ALWAYS get EXCELLENT and PROFESSIONAL care from Regal Honda. They hold their teams to an outstanding work ethic. Thank you for caring. You make servicing ones car easy. More

by BRAY0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Jan 29, 2021 -

Regal Honda responded

Thanks for choosing Regal!

January 26, 2021

Although I was very upset that this is the 2nd time I have had to have the battery replaced in the 2 years that I have owned it, I feel that Kyle tried to expedite the process for us and was very underst More

by SAZINC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 29, 2021 -

Regal Honda responded

Yikes, 2 times! Well hopefully you will not have any issues with it moving forward.

January 26, 2021

Too many customers not wearing masks or wearing them improperly. With the COVID positivity rate so high, people should be wearing masks to protect each other. The service, however, was exceptional, as a More

by KEBAIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Jan 29, 2021 -

Regal Honda responded

Thank you, we ask that all of our customers wear mask to protect our staff and other patrons. Unfortunately, some do not abide by the rules :) We do have outdoor seating if that would make you more comfortable.

January 26, 2021

Great service. Efficient & professional.I hesitated Great service. Efficient & professional. I hesitated spending to much time indoors because of COVID but Rob got me in & out in no time. My niece pu More

by myhappyisland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Regal Honda responded

Thanks for making the extra drive for us, all of our customer are important :) We have rocking chairs outdoors for you to enjoy

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