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Regal Honda - Service Center

Lakeland, FL

4.4
2,482 Reviews

2,482 Reviews of Regal Honda - Service Center

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January 23, 2021

Chrissy always do on excellent job taken care the service on my cars. Plus the dealer employees are well trained to take care the customers More

by jose gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Regal Honda responded

Thank you Jose! We love hearing from our satisfied customers!

January 22, 2021

Needed more direction to shuttle waiting area. I waited 1 1/2 hours in the “main” waiting area instead of the 4 chair “bus” area. More

by Cheryl_sutherland
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Jan 26, 2021 -

Regal Honda responded

We apologize for any frustration that you experienced and we will address immediately! Thank you for bringing it to our attention!

January 22, 2021

Kyle Cook helped me renew my warranty on ECOBLOCK for an additional 5 years. As always he is well informed and made the renewal process easy. More

by GRAMMYSMITH2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 26, 2021 -

Regal Honda responded

Thank you! We agree Kyle has a wealth of knowledge to help out his customers!

January 22, 2021

Always perfect and friendly, never have any problems. Took me home to wait for repairs and then picked me when they were done. They are always ready to make things right. More

by john.hillery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Brown, Angelo Mendez
Jan 26, 2021 -

Regal Honda responded

Thank you John! We look forward to working with you again on any future service/sales needs that you may have!

January 22, 2021

Kyle Cook has been helping us for years, and his customer service skills are exceptional and he tells us the truth so we trust him. More

by ROBSNSPOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 26, 2021 -

Regal Honda responded

Thank you Rob! We agree that Kyle does a fantastic job taking care of his customers!

January 22, 2021

Rob was outstanding when I called when my car unexpectedly would not start and gave me accurate warranty information. I arrived at 1:00 and was on my way by 1:30. What a relief! More

by Jkpay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Regal Honda responded

We are so glad that Rob was able to help you out and get you back on the road so quickly!

January 21, 2021

Service was quick and easy. I just returned from vacation and my car was dirty. They cleaned my car up and saved me even more time. More

by So644
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Jan 21, 2021 -

Regal Honda responded

Thank you for choosing Regal for your service/maintenance needs! We look forward to working with you again!

January 21, 2021

The reason for the 3 star review is because I had to get my auto insurance adjuster involved to assess the wire damage to the rear view camera. I was not given complete information to make a repair decision More

by SUSANB210
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
January 21, 2021

Kyle cook was greAt. He is a great professional. He get everything done is record time and was great at telling me what he did. More

by STEVEM727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 26, 2021 -

Regal Honda responded

Thank you Steve!

January 21, 2021

Service advisers are supposed to advise customers. They know car repairs more than customers. When customer comes to door with a check engine light on, the first response should be to find out about cause More

by MPETE1155
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
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