Regal Honda - Service Center

I have been pleased with the service department. They have exceeded my expectations everytime I have been there. I don't remember the technicians name but he was great. have exceeded my expectations everytime I have been there. I don't remember the technicians name but he was great. More

Great experience with the service department and very good transportation to and from my office for this work. was promised a phone call back about a part but have not heard yet good transportation to and from my office for this work. was promised a phone call back about a part but have not heard yet More

Very fast! Thanks for continued good service. Please keep sending coupons as they really help! I also like the complimentary car wash. Keep up the good work! keep sending coupons as they really help! I also like the complimentary car wash. Keep up the good work! More

The price for my 30k mile service was way too high. It was $691, and that was with me turning down the brake fluid flush, plus I had already changed the engine air filter and cabin air filter before I lef was $691, and that was with me turning down the brake fluid flush, plus I had already changed the engine air filter and cabin air filter before I left for vacation. And that cost was after the $50 Internet discount, so it would have been higher otherwise. I understand that my 2018 Pilot is all wheel drive and changing the rear differential oil added to the total cost, but there's no reason why it should have cost more than $500 at the absolute most. The service advisor was talking too fast and giving numbers, and my hearing isn't the greatest. And I think he was giving numbers but without saying "dollars", so it was hard to keep up with the prices he was telling me before the work was done. I didn't realize that the total amount would be that much. I should have refused to pay that price and tore up the paperwork he gave me, until he reduced the amount to $500 or less. But by the time everything was done, I was too tired to argue. The only reason I stopped there was because I was on vacation, and just happened to reach the service interval at that particular time, and I wanted Honda techs to do the work rather than at a place like Jiffy Lube. I don't live in the Lakeland area anymore, and I've never been to Regal, so I had no idea what to expect. I'll never go back there again. I'll call around to different dealers, or pick a reputable independent shop to go to, but I'll do whatever I need to do to avoid going to Regal. The ONLY reason I'm giving them 3 stars is because it seems that everything was done correctly. More

Regal honda was verte courtious AND knowledgeable. Muy caro esa serviced quickly without having yo wait very long.. THE overal exerience ay regal honda was very pleasant AND i would recomend them yo muy caro esa serviced quickly without having yo wait very long.. THE overal exerience ay regal honda was very pleasant AND i would recomend them yo muy familia AND friends. More

This part of the survey will make me not respond in the future. I will be happy to select the appropriate bubbles but Required written feedback on service for which I had 5 min of interaction is ridiculous future. I will be happy to select the appropriate bubbles but Required written feedback on service for which I had 5 min of interaction is ridiculous More

Love working with Rob. He has excellent customer service skills and works very efficiently. The dealership is always very clean and everyone working there seems to work well as a team. skills and works very efficiently. The dealership is always very clean and everyone working there seems to work well as a team. More

The only complaint I have about the experience was the fact I went in the express service line and was told to go to service line. Instead of tech checking me in, he sent me, and car to other line to be c fact I went in the express service line and was told to go to service line. Instead of tech checking me in, he sent me, and car to other line to be checked in. With no one in line at either location. Not a big deal, but was unnecessary. More

The service was excellent and was prompt. The car is running very well thank you so much. Will refer my family and friends to buy a Honda. running very well thank you so much. Will refer my family and friends to buy a Honda. More